Review and submit clean electronic and paper claims to various insurance companies.
Accurately post insurance and patient payments to patient accounts in the billing software.
Proactively follow up on unpaid or denied claims through phone calls, emails, and online portals.
Identify the reasons for claim denials or rejections (e.g., coding errors, eligibility issues, missing information) and take corrective action by re-filing or appealing claims.
Research and resolve account discrepancies by investigating historical data and communicating with insurance companies and internal teams.
Provide professional and empathetic support to patients regarding their billing inquiries and statements (if applicable).
Maintain accurate and detailed notes in the patient accounting system for all follow-up activities.
Adhere to all HIPAA regulations and company policies to ensure patient confidentiality.
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