Job Description

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Why we are different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Take a look for yourself Here\'s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Primary responsibilities including but are not limited to:

• This position is for UEM/MDM technology. The individual should have 2-3 years of experience in MDM technology with a strong appetite to learn new technologies and trends.
• Experience in VMware Workspace One/AirWatch is mandatory and other MDM technologies (MobileIron/Intune/XenMobile) will be added advantage.
• Should have working knowledge of Workspace ONE and be familiar with the console interface.
• Should be aware of iOS and Android features and functionalities.
• Should guide end-users to enroll devices and setup other applications.
• Should be responsible for complete lifecycle of devices, from enrollment to termination.

Desired Skills:

• Passion, ambition and drive to work in an extremely demanding customer service environment
• Demonstrated ability to work under pressure
• Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship
• Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
• Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
• Ability to read and write English ticket reference information on Incident Platform
• Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues

Requirements:

• Assist in enrollment related errors.
• Provide enrollment QR Codes to provisioning teams and end users.
• Install/Un-install applications on devices remotely from console.
• Work on Passcode clear/change request on devices.
• Tag the devices appropriately according to the requirements
• Check for compromised status on devices and make sure all devices are compliant.
• Assign/Un-assign profiles as requested by customers.
• Troubleshoot various mobile platform issues iOS/Android/MacOS/Windows.
• Handle Bulk requests from different customers regarding applications and commands from WS1
• Wipe the devices and maintain records in inventory for the users that are terminated.
• Maintain status report of each customer regarding number or active/inactive devices.
• Prepare and test powershell scripts requested by customers
• Push scripts using product-provisioning procedure in Workspace ONE.
• Troubleshoot issues reported by customers- relating to enrollment, application install and device communication
• Collect X-code and ADB logs to investigate application failures or profiles issues.
• Supervise devices using Apple Configurator and DEP.
• Work on additional tasks as assigned.

NOTE : Experience in handling Rugged/Zebra devices through Workspace One is mandatory and will be added advantage.