Job Description

SUMMARY The Master Data Management (MDM) Administrator will play a critical role in engaging with stakeholders and technical team members to execute master data creation, maintenance, and governance for our MDM workstream. This position will play a crucial role in managing our master data, ensuring data consistency, and facilitating data-driven decision making. You will collaborate with various departments to ensure data accuracy, integrity, and compliance with established data standards. This position will play a key role in streamlining data-related processes, enhancing data quality, and promoting a data driven culture within the company.This role will report to the BEST Data Services Senior Manager in our Business Enterprise Systems Technology department. The successful candidate will take a hands-on approach and will be assisting developers and architects with our Master Data Management (MDM) platform and FaCT Data Foundations teams and processes.

A successful MDM Administrator must take a hands-on approach, ensuring the highest quality solutions are provided to our business stakeholders, with accurate development, documentation, and adherence to deadlines. This role will also work with key stakeholders across the organization to drive enhancements to a successful implementation and ensure all master data meets requirements and are deployed and implemented properly.

PRIMARY RESPONSIBILITIES

• Responsible for engaging with multiple teams (both technical and non) to understand master data requirements and objectives.
• Responsible for implementing and enforcing data governance policies and procedures to maintain the quality and integrity of master data.
• Responsible for performing data entry, validation, and maintenance tasks to ensure accuracy and consistency of master data records.
• Develop and maintain data standards and guidelines for various data elements to be used consistently across the organization.
• Assist in collaborating with multiple teams to define and implement various data structures and hierarchies with the Customer, Product, Pricing, and Supplier data domains.
• Identify and resolve data quality issues, including duplication, inconsistency, and inaccuracies.
• Facilitate data integration and migration projects, ensuring seamless data flows between systems.
• Maintain comprehensive documentation of data processes, standards, and best practices.
• Generate reports and analyze data quality metrics to monitor the effectiveness of data management efforts.
• Provide training and support to end-users on data entry and data management best practices.
• Ensure that master data management practices align with industry regulations and compliance requirements.
• Provide timely troubleshooting and support for master data related problems.
• Ensure data security and compliance with relevant regulations and internal policies.
• Responsible for ensuring there is alignment with business objectives.
• Responsible for identifying and resolve data discrepancies, ensuring data standards are met.
• Working closely with FaCT, IT, and business stakeholders to ensure seamless data migration. \\
• Effectively communicate project status, issues, and solutions to both technical and non-technical stakeholders.
• Maintain detailed documentation of data migration processes, decisions, and outcomes.
• Provide post migration support.
• Adopt a proactive, hands-on approach to resolve any issues related to these platforms.
• Collaborate with onshore and offshore business and technical teams to assist with creating solutions for complex internal business operations.
• Work closely with business partners to define strategies for technical solutions, determine requirements, and develop high-level designs.

• Minimum of 5 years of hands-on master data management administration experience with a focus on customer, pricing, and product data domains.
• Customer Data Management (CDM) experience is a plus.
• Knowledge of data quality and data profiling tools.
• Familiarity with data integration and ETL processes.
• Strong understanding of data structures, databases, and data integrations.
• Strong communication skills
• Proficient in designing and implementing process workflows and data diagrams.
• Proven Agile development experience, you can understand what Epics, Features and Stories are and can define one.
• Excellent problem solver and independent thinker who can create innovative solutions.
• Exceptional communication, analytical, and management skills, with the ability to present technical concepts to both business executives and technical teams.
• Able to manage daily stand-ups, escalations, issues, and risks.
• Self-directed, adaptable, empathetic, flexible, and forward-thinking.
• Strong organizational, interpersonal, and relationship-building skills conducive to collaboration.
• Passionate about technology, digital transformation, and business process reengineering.