Job Description

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JPMorgan Chase is the largest bank in North America and among the largest banks in the world. At JPMC, the Enterprise Workplace Products (EWP) team is responsible for software, products and tools used by our more than 250,000 employees.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

The Collaboration and Communication Product Line in EWP is responsible for developing modern enterprise-wide solutions that allow our global workforce to effectively collaborate and communicate internally and with our global client base. Our global scale presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work.

We're looking for a Marketing Strategist to help support these efforts. As a member of our Customer Success team, you'll plan, design, create, edit marketing campaigns based on the Product Line's business objectives and users' needs. You'll partner with product, design, research and tech to build human-centred experiences that educate and inspire our employees and empower them to make the most of our modern collaboration tools.

About you:

• You're passionate about creating innovative, holistic marketing campaigns that drive product awareness and adoption
• You know how to position the product, develop the go to market strategy and content strategy
• You enjoy creating and owning marketing roadmaps, content calendars and marketing reports
• You understand design thinking and UX best practices and are a true advocate for the customer
• You're a problem solver with a knack for simplifying the complex
• You're excited by new challenges and energized by working in a collaborative, team-based environment
• You're skilled at building relationships and facilitating cross-functional alignment
• You ask thoughtful, intentional questions and aren't afraid to challenge the status quo
• You have an analytical and creative mind, and can flex between the two

Responsibilities:

• Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
• Create marketing campaigns to increase product awareness and to improve customer engagement and retention
• Plan, write/procure, edit and shape digital content (product education, advertisements, knowledge articles, etc.)
• Leverage user insights to develop end-to-end strategy for customer-centric product campaigns that result in interactions, responses, etc.
• Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize marketing programs
• Monitor and analyse customer adoption, engagement, retention and satisfaction metrics
• Balance customer experience and business impact with speed and quality
• Mentor, coach, and/or manage junior members of the marketing team

Qualifications:

• Bachelor's Degree (or higher)
• Minimum of 5 years' experience in omni-channel marketing (online and offline.)
• Excellent written and verbal communication skills
• Proven experience in product launching and developing successful product marketing strategies
• Experience working with brand standards
• Experience doing content audits/site migrations
• Proactive, solution-oriented mindset with strong attention to detail
• Record of success creating content strategies for complex end-to-end experiences in alignment with customer needs and business goals
• Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
• Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholders
• Experience writing Marketing copy and testing the efficacy of content (using metrics and research to validate your work)

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution.

You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

So, if you're ready to put your passion for technology to work in a way that makes a real difference, apply today.

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.