Job Description

Role Manger -TM TES Delivery Job Level/ Designation Manager / M1 Function / Department TES / Technology Location Mumbai Job Purpose The role will be responsible for Governance, monitoring of the delivery SLA against and to Fulfill the key demands/ projects as per the customer /business requirements. Key Result Areas/Accountabilities Key Accountabilities: Executes End to End Operational Processes & Procedures for driving Service Delivery and ensuring the CRFS compliance. Ensure governance of process adherence, effective project management. Engagement with cross functional team to enhance order conversion to delivery to support business to accelerate the revenue realization. Co-ordinate with circles for service delivery and partners to customer expectation. Drive customer acceptance and commissioning of service of accelerating revenue. Drive quality audit initiatives and raise the benchmark continuously to improve customer experience. Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service Delivery Domain. Core Competencies, Knowledge, Experience 5 to 8 Years\' experience in the field of project Management, Data Communications, Telecom and networking. Demonstrate experience of working in Telecom Service delivery function. Experience with Data Networking platforms and Enterprise products & Services. Project Management skills Vendor governance / resource utilization. Transmission and IP knowledge will be added advantage. Must have technical / professional qualifications B.E Good Stakeholders Management skills to interface with customers and business team. Proven people management skills Effective communication and interpersonal skills Proactive in approach with positive attitude Balanced in handling emergencies. Experience in virtual team management Project management certification added advantage.

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