Job Description

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Functional Description: Global Merchant Services is dedicated to bringing buyers and sellers together and redefining how American Express is encouraged. GMS Insights & Analytics aims to provide best in class analytics to support key GMS priorities, support critical initiatives, optimize investments, accelerate merchant activation enhancing the value Amex acceptance brings to merchants and Card Members at scale. Merchant Marketing Analytics team provides data driven insights that inform Merchant marketing strategy through strategic data deep dives, targeting and measurement for all global markets. Responsibilities: This Manager will report to Director, Merchant Marketing Analytics and will lead end to end execution of the project engagement from problem definition, data analysis/interpretation to develop the storyline with the insights/recommendations.

• Develop new merchant marketing solutions to drive incremental business value.
• Optimize merchant marketing journeys for personalized and effective targeting.
• Early diagnostics for low touch and high touch Small Merchants/OptBlue campaigns
• Provide strategic insights to stakeholders on prioritized deep dives
• Build and manage an impactful and highly engaged team of 3-4 analysts

Minimum Qualifications:

• 4-7 years of relevant experience in analytics domain
• Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment
• Strong project management and analytical skills with a strategic mindset
• Strong collaborator with an ability to build relationships and challenge the status quo
• Excellent business writing and presentation with the ability to communicate effectively with all levels of managements and influence strategy
• Intellectual curiosity and ability to learn quickly.
• Demonstrated attention to detail and ability to drive results.
• Technical Skills: Familiarity with SAS/ SQL, R, Python, Hive, PySpark and Tableau.
• Bachelor's in Statistics/Mathematics/Economics/ Engineering with relevant experience
• Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.