Overview: Role Purpose The purpose of this role is to increase revenue, maximize processefficiency & cost-effectiveness, and ensure excellent customerexperience, through effective leadership and supervision of dailyoperations and personnel, strategy planning, contract compliance,resource optimization and capability development for an account.
Prioritize transformation roadmaps and initiatives
Understand the vision clearly
Drive global deployment and adoption of the process, with local requirements customization
Develop and translate strategy into operational goals, objectives, and process roadmaps
Identify necessary resources (people and capital) to support the implementation of these strategies
Assess opportunities for continuous process improvement and expansion
Focus on cash application, credit and working capital optimization
Functional Competencies/ Skill
Domain/Industry Knowledge \xe2\x80\x93 Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITES/BPOindustry \xe2\x80\x93 Expert
Systems Thinking \xe2\x80\x93 Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
Leveraging Technology \xe2\x80\x93 In-depth knowledge of and masteryover technology domain that commands expert authority respect\xe2\x80\x93Expert
Technical Knowledge \xe2\x80\x93 Knowledge of operational processes,quality certifications etc. in a BPO/ITES setup\xe2\x80\x93 Expert
Business Knowledge \xe2\x80\x93 Understand the DO&P process andworkflow, key terms and performance and financial parameters \xe2\x80\x93Expert
Behavioral Competencies
Project Management Skills
Analytical Skills
Execution Excellence
Managing Complexity
Handling Pressure
Client centricity
Passion for results
Nurturing people
Stakeholder Management
Focus on cash application, credit and working capital optimization Qualifications: