Job Description

JOB TITLE: Senior Product Manager: Order to Cash (Global)

LOCATION: UniOps Bangalore

ABOUT UNILEVER:

Be part of the world\xe2\x80\x99s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life \xe2\x80\x93 giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you\xe2\x80\x99ll be surrounded by inspiring leaders and supportive peers. Among them, you\xe2\x80\x99ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we\xe2\x80\x99ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

MAIN JOB PURPOSE:

4 key SAP Transactional systems in Unilever are supporting business worth 50+ billion Euros across Business Groups spread across 200 countries with over 50000+ users. Core ERP\xe2\x80\x99s operate in a complex landscape where they in turn are connected to multiple KFAS Systems.

We are seeking an experienced SAP Professional to lead a dynamic team responsible for delivering and optimizing IT solutions on Core ERP systems that empower global business operations. The Core ERP DevOps team is at the forefront of enabling efficient Order to Cash and related processes, contributing to the success of Unilever\'s supply chain cycles. This leadership role entails overseeing both Development and Operations activities across multiple Core ERPs, ensuring alignment with Unilever\'s working methodologies. The individual will be responsible to lead a Globally diverse Team and will collaborate closely with cross-functional teams, provide strategic guidance, and lead initiatives aimed at enhancing operational efficiency, customer satisfaction within the order to cash cycle.

KEY ACCOUNTABILITIES:

The various parts to the role are :

Leadership:

Lead the Delivery team to meet business objectives.

Demonstrates strong "Inner game"- Personal drive and ability to inspire and engage others towards action , Personal mastery \xe2\x80\x93emotionally resilient; always bringing the best of themselves , Agile \xe2\x80\x93 intellectually curious, constantly looking to develop, embraces change with sense of urgency and enjoys positively challenging status quo.

Demonstrates great "Outer game"- Credible business acumen \xe2\x80\x93 shows understanding of business, commercials and performance metrics. Has ability to effectively influence senior stakeholder within a functional and technical context, Encourages experimentation, bringing the outside in, and intelligent risk taking, Brings the voice of the consumer and internal customer into everything they do, Passion for high performance \xe2\x80\x93 creating motivation and focus to drive execution at speed, A talent catalyst \xe2\x80\x93 encouraging collaboration and inclusivity, empowering teams to be their best.

Demonstrate the ability to inspire, motivate, empower and guide a team towards achieving goals. Lead by example and foster a culture of accountability, collaboration, and continuous improvement.

Exhibit a strong commitment to developing team members\' skills and capabilities. Provide regular coaching, identify growth opportunities, and create a supportive environment for learning.

Foster and constructively contribute to a culture that cultivates psychological safety

Strategy

Define implementation strategies, timelines, and resource requirements in collaboration with stakeholders.

Contribute into S/4 HANA capabilities and identify on opportunities to enable innovation, improve efficiency, and drive competitive advantage.

Strong understanding of Supply Chain business processes for designing a strategy that optimally integrates with these processes in SAP technology.

Project Management

Establish project scope, deliverables, and success criteria, regularly communicating progress to senior management.

Build and manage a high-performing Global team, assigning tasks, setting expectations, and providing guidance.

Foster strong collaboration between technical and business teams, ensuring a shared understanding of project goals and requirements.

Process Enhancement:

Utilize deep expertise in SAP order-to-cash processes to identify opportunities for process optimization, automation, and streamlining.

Collaborate with business stakeholders to analyse current processes, identify pain points, and recommend solutions to improve efficiency and accuracy.

Best Practice Guidance:

Provide expert guidance on industry best practices and SAP capabilities related to order-to-cash processes.

Stay current with SAP updates and innovations, incorporating relevant advancements into process improvements.

Stakeholder Collaboration:

Collaborate with cross-functional teams including Sales, Customer Service, Finance, and IT to ensure seamless end-to-end order-to-cash operations.

Engage with stakeholders to gather requirements, define business processes, and ensure successful implementation of SAP solutions.

Quality Assurance:

Define and Ensure Quality on the deliverables/outcomes and influence the strategy for testing to optimize the costs with predictable quality while esuring accurate system configurations and integrations.

Ensure and hold accountability for data accuracy and system functionality to maintain the highest levels of quality.

Ensure compliance to audit requirements as required.

Resilience Operations:

Ensure continuity and sustainability of Core ERP operations

Collaborate with cross-functional teams to develop and execute a comprehensive operational resilience strategy that minimizes disruptions and safeguards critical business processes.

Serve as a point of contact during operational disruptions, guiding response efforts, coordinating resources, and communicating with key stakeholders.

Establish key performance indicators (KPIs) to measure operational resilience effectiveness.

Continuously monitor and analyze data to identify areas for improvement and proactively address vulnerabilities.

Vendor Partnering

Conduct regular reviews on KPI\xe2\x80\x99, SLA\xe2\x80\x99s and Operations with vendor partners, assessing their compliance with contractual obligations, quality of work, and overall contribution.

Hold accountability for vendor spends and ensure adherence to project and support budgets.

Collaborate closely to ensure vendor deliverables align with project objectives and timelines.

Foster strong, collaborative relationships with vendors, acting as the primary point of contact for project-related matters.

Manage expectations, communicate project and Operations requirements, and address issues promptly to maintain productive partnerships.

KEY REQUIREMENTS:

Essential Skills

Experience in managing, scaling & deploying large & complex transformation programs/projects

Experience driven understanding of SAP S/4 HANA\'s architecture, functionalities, modules, and integration points. Experience on implementing S/4 HANA \xe2\x80\x93 Green or Brownfield

Experience in managing IT Operations with global coverage and large-scale teams

Experience in Supply Chain- Order to Cash processes.

Innovation and Problem-Solving: A track record of innovative thinking and the ability to apply creative problem-solving techniques to overcome challenges during complex projects and transformations.

Vendor and Stakeholder Management: Experience in managing relationships with external vendors, consultants, and key stakeholders.

Strong interpersonal skills, with the ability to influence and build strong & trustworthy relationships with people from across different functions.

Effectively able to convey complex technical information to both technical and non-technical audiences. This includes articulating project goals, milestones, and achievements to diverse stakeholders.

Experience working in a global context and understanding the nuances of working across different cultures and regions. The ability to adapt management styles and communication to suit diverse teams is valuable.

Proficiency in addressing conflicts that may arise within cross-functional teams or among stakeholders and finding constructive solutions to maintain positive working relationships.

Continuous Improvement: Demonstrated commitment to continuous improvement, emphasizing a culture of learning, feedback, and iterative enhancement throughout the project and beyond.

Ability to adapt to rapidly changing circumstances, pivot strategies as needed, and lead teams through uncertainty with a positive and solution-oriented approach.

Excellent team leadership and people skills: direction with empowerment, agility, and a non-hierarchical approach and in leading diverse global teams

Strong in Budget/Financial Management

Desirable Skills

Exposure or awareness for SAP BTP

Exposure or awareness of AI

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we\xe2\x80\x99ll work to help you become a better you!

Unilever