Manager Zonal Field Engineer
Job Description
Role Zonal Field Engineer Function / Department Technology/ Quality Location Rajasthan/Jodhpur Band M1 Job Purpose This role will be accountable for quality and performance of RAN network, ensure prompt monitoring, trouble shooting and optimization of network to deliver superior voice & data experience to customers in their respective zones. Key Result Areas/Accountabilities Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds Zonal network complaints analysis Doing complaints visits and resolution Engagement with teams for network complaints management and drive network performance improvement and perception programs Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, network complaints etc. Regular drive tests and benchmarking of network rollout performance with competitors, and share insights to zonal business with lead Core Competencies, Knowledge, Experience In-depth technical knowledge in radio network parameters Excellent domain knowledge and on- field optimization experience Very good analytical skills to trouble shoot network quality KPI degradation customer complaints Must have technical professional qualifications B-tech electronics and telecommunications with 5+ years of experience
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Job Detail
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Job IdJD3123916
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationNot mentioned
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ExperienceYear