Job Description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA. CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE
The Implementation Head has to establish and drive the process of implementing large and complex client programs, involving multiple regions and potentially including new warehouses implementation in India. The implementations that are managed in india are ‘ultra-complex’, because of the volumes and geographical scope - . Create and manage a smooth process for bridging the sales and operational activities involved in on-boarding new g accounts or new programs for existing accounts. Establish and execute routine sales pipeline reviews in order to plan operational needs both from a resource and execution perspective, working closely other stake holders.

This role will also include the Management of large scale multi-faceted projects that both add value and create competitive advantage for our clients’ business, whilst driving additional revenue streams into the Ceva organization.

Ceva is looking for him or her to create an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective
WHAT ARE YOU GOING TO DO?

Project Management

• Drive complex implementations for new and/or additional business across Country
• Establish and measure the project milestone progress
• Establish and evaluate the success criteria for the program and adjust solutions and timelines as needed throughout the implementation
• Engage and manage global stakeholders across geographies on implementations in India if needed.
• Identify solutions and remove road blocks to meet timelines and customer requirements
• Develop creative solutions to both internal and external operational challenges
• Proactively manage delivery of other involved parties (IT, operational suppliers, etc)
• Successfully “close” implementations based on mutually defined criteria between CEVA and the client

Relationship Management

• Establish, maintain and develop strong relationships with client globally
• Lead the client through the on-boarding process
• Act as the clients’ ‘centre of gravity’ on implementations and issue resolution
• Plan and execute regular client meetings to discuss process, issues, mitigations to risks, and introduce development opportunities

Operational Engagement

• Ensure infrastructure for new and additional client solutions is in place including:
• Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs)
• IT set-up and requirements
• Vendor introduction and education sessions
• Performance management routines
• Ensure initial SOP compliance across all regional/global locations
• Introduce best practice sharing from other implementations including working jointly across the organization to ensure optimized operations and products are delivered under the highest service quality possible
• Ensure that client’s initial routines including monthly report and internal scorecard are prepared timely and accurately as per pre-agreed format and timeline

Commercial Engagement

• Maintain oversight of the commercial pipeline to identify potential upcoming large size and ‘ultra-complex’ client implementations
• Engage in the closing sales process to assist in securing new wins by representing the implementation methodology and process
• Demonstrate competency to clients in terms of smooth on-boarding
• Work closely with the opportunity managers, solution engineers and commercial teams to understand the state of the sales pipeline and the specifics of potential new clients in order to prepare to meet their needs

WHAT ARE WE LOOKING FOR?

• Holds a relevant Degree or an equivalent qualification
• PMP / PMI certification
• 15 + years of experience in logistics including international supply chain management and forwarding services
  Proven experience in large scale project management on implementations
• Willingness to travel and work on-site on a project basis for (~50-100 days / year)
• Prior experience in supply chain solution development
  Prior commercial experience in engaging with strategic clients
• Advanced proficiency in project management tools including MS Project, Excel, and PowerPoint
  Excellent interpersonal and communication skills
• Strong communication and negotiation skills
  Consistent ability to meet and adhere to deadlines
• Passion, initiative and drive to continuously develop and work with creativity and innovation
• Strong problem-solving skills and customer service skills
  Ambitious and result-oriented self-starter with initiative and strong drive
• Proficient with Lean, Cellular, and Continuous Improvement concepts, and able to implement them to increase productivity and remove waste.
• Experience as a Production, Manufacturing, Operations Leader or as a LEAN/CI/Six Sigma Specialist is essential
• Ability to analyze data from mechanical components to implement improvements to increase the reliability of the components, minimizing the assembly and test cycle time, document processes and transition operations from one plant to another when needed

WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.