Job Description

About us

Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas.




FinnOne Neo\xe2\x84\xa2 - End-to-End Loan Lifecycle Management

A comprehensive product suite built to digitize the lending operations of the global banking and financial services industry. FinnOne Neo is an agile and customer-centric platform capable of servicing the entire loan cycle.




Nucleus Software\xe2\x80\x99s FinnOne has been the 10 time winner World\'s Best Selling Lending Software.




Nucleus Software\'s Lending Mobility Solutions enable the user to perform paperless data sourcing, revert back with application statuses, submit field investigation responses, collect upfront payments and compute repayment related calculations. The applications are based on robust platform with effective integration of security and technological aspects to cater to stringent requirements of financial institutions.




Nucleus Software\xe2\x80\x99s FinnAxia is a comprehensive cash management solution that caters to Global Receivables, Global Payment, Global Liquidity , e-Financial supply chain management and Business Internet Banking providing flexible, speedy & efficient execution of cash management processes. The web-enabled solution provides a competitive edge to banks and financial institutions with its seamlessly integrated modules. Acting as a powerhouse, Nucleus Software\xe2\x80\x99s FinnAxia offers scalable and flexible banking solutions designed to address the dynamic business needs of the banks customers.




Nucleus Software also offers solutions to customers in the areas of Managed Infrastructure services and Application Development & Maintenance.



Title: Manager- Voice of Customer

Location: Noida

• Capturing feedback from the customers digitally as well as through in-person meetings to keep a check on customer satisfaction.
  
• Preparation of feedback report.
  
• Sharing analysis and detailed reports with the management and internal practitioners to enable business related decision-making.
  
• Liaise with internal teams to get customer concerns addressed.
  
• Prepare/update relevant questionnaires for feedback,from time to time.
  
• Facilitating rewards and recognitions to internal team for exceptional client experience.

Key Deliverables

• Liaison with business heads, account managers to maintain continuous improvement of VoC process.
  
• Ensure timely reporting of dashboard.
  
• Ensure information readiness for quick reference.
  
• Implementation knowledge on data Analysis.
  
• Knowledge of NPS management and analytics.

Requirements

• Travel \xe2\x80\x93 Domestic as well as International.
  
• Attend customer meetings and understand their concerns.
  
• Be able to understand the business offerings from Nucleus.
  
• Acumen for data analysis.
  
• Good command over written and verbal communication in English.
  
• Good at MS Office.
  
• Exposure to VoC management tool will be a plus.
  
• Knowledge of BFSI sector.
  
• Exposure of interaction with senior management.
  
• Be able to assess a situation and take decision.
  
• Presentable.
  
• Good at interpersonal skills.
  
• Agile.

Benefits
Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.

Job Information

• 
  Job Opening ID
  NUCLEUS_1086
  Assigned Recruiter(s)
  Renu Verma,Shivani Gaur
  Business Unit Name
  VOICE OF CUSTOMER
  Hiring Manager
  Shivani Gaur
  Hiring Manager Email
  shivani.gaur@nucleussoftware.com
  Number of Positions
  1
  Work Experience
  15 years
  Industry
  IT Services
  City
  Noida
  Province
  Uttar Pradesh
  Country
  India
  Postal Code
  201307