Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Core Operations Team Member

Job Level/ Designation

Manager/M1

Function / Department

Network - Core

Location

Pune

CTC

Job Purpose

Manage end to end operations, KPIs Monitoring, field support, Incident & fault management, hardware & backup operations, POI Traffic Management, change management, project support & closure, CXX & complaint management

Key Result Areas/Accountabilities

• Responsible for Core KPI management
• Define & execute operations model to handle customer issues, project support & CXX management
• Field support during & post working hours as & when required. This also needs travelling & operating from different MTX locations in MNG
• Supporting SNOC teams like INM, FM, CHM, PM etc. to meet Circle Core KPIs
• Close coordination & working with various OEMs, vendors, SNOC & Corporate teams
• Ensuring Core services uptime & availability as per KPI thresholds
• Managing partners and driving partners to ensure delivery timelines are met
• Support spares, backup & MTX infra management for Core function
• Project governance & support
• Action plan & closure of periodic review meeting points with various functions & stakeholders
• Engagement with cross functional teams to innovate, influence & achieve team goals
• Ensuring strict Process adherence & optimization for Core function
• Reporting & performance management for Core function

Core Competencies, Knowledge, Experience

• Experience in operations for Ericsson MSS, Blade Cluster, MGW, Nokia HLR, Nokia IMS Core in Network department
• Knowledge across various domains in CS Core, Volte, IP, POI management, Data etc. preferably in Ericsson Core
• Experience in handling Core projects
• Experience in working under high pressure, large scale, dynamic, new technology transformation & high uncertainty environment preferable

Must have technical / professional qualifications

• BE or any equivalent technical qualification, management certification will be a plus
• Certification in any software skills or system Admin will be an added advantage
• Strong understanding of CS Core call flows and various systems
• Hands on experience in handling large scale CS Core / Volte operations
• Experience in handling various processes like incident, fault, change, performance management is a must
• Project management experience
• Experience in handling reviews & management reporting
• Must have good analytical & presentation skills

Years of Experience

7+

Industries to look from

Technology companies like Telecom (Operators / Vendors) & IT who provide telecom services to end customers or run NOC operations

Ideal Organizations to look from

Nokia, Ericsson, Huawei, Airtel, JIO, TechM, Wipro etc.

Direct reports

NA

Phone Prescreen Pointer Questions

(Must Haves for any Candidate submissions preferably from Hiring Manager)

1) Are you in Operations or service support role?

2) Do you have experience in handling CS Core operations?

3) Have you executed or supported any Network (preferably CS Core) project?

4) What is customer / user base that you have supported in operations?

5) Which technology & OEM you are best experienced in?

6) What is the biggest & best project that you have worked on till now?

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea