Job Description

Role

TM- Core Operations

Job Level/ Designation

Manager / M1

Function / Department

Core / Technology

Location

Mumbai

Job Purpose

The role will be responsible for ensuring CS/PS/IMS Core System up time, Operations of CS/PS/IMS and ensuring regulatory compliances

Key Result Areas/Accountabilities

Key Accountabilities:

• System's availability

99.999%. * External Interface ( Gi /Gy/IPLC)availability

99.5% * Adherence to daily O&M routines and node health checks

• Report analysis and communication to management
• Hygiene of PaCo equipment rooms.
• Spare availability

ensuing strict compliance as per vendor agreement. * Provide L3 support to team in case of any issue which team is not able to fix by its own before doing the final vendor level escalation

• In case of emergencies ensuing that management and top hierarchy is full updated with the progress on ground
• Ensuring every change is documented after it is executed for future references and also same gets updated in LLD & HLD
• Ensuring project roll outs of Packet core nodes as per corporate plan
• Doing the required budgeting for various links being used in PaCo network with finance team for payments and fund allocation for network expansion
• Design discussions & finalization for various PaCo Project Roll/Augmentation at Delhi circle
• Ensuring HLD & LLD is as per planned design before actual implementation
• Ensuring system or services dry run before actual launch for subscribers in applicable cases
• Ensuring that any PaCo equipment installation is done in accordance with Vodafone Infra guidelines
• Ensuring required approval from all concerns like RA/IT/Security/SNOC/COG/UAT before making any node on air for customer traffic
• Customer complaint analysis and reduction
• Ensuring end to end analysis of complaint type's tagged at CS and doing the required analysis from packet Core end
• Doing the required communication to other network teams for findings from the packet core end.

Core Competencies, Knowledge, Experience

• 3 to 5 Years' experience in the field of any Core Operations (PACO/CS/IMS).
• Demonstrate experience of working in Telecom Service delivery function.

Must have technical / professional qualifications

• B.E
• Good understanding of GSM and data call flow and Gy & Gx
• Effective communication and interpersonal skills
• Proactive in approach with positive attitude
• Balanced in handling emergencies.
• Experience in virtual team management