Job Description

This is a Reliability Engineer role within the Business Infrastructure Services (BIS) organisation in I&C, focussed on the Trading businesses. You will be leading a talented team of engineers and be able to demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. This function combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. RE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to our engineering principles. RE is also an engineering approach to building and running production systems, we engineer solutions to operational problems. Practices such as limiting time spent on operational work focusing on proactive identification and prevention of potential outages. Key Responsibilities: Lead a team of system engineers delivering best of breed enhancements to the environment including but not limited to automation, monitoring and alerting Develop and support an inclusive culture of continuous improvement that welcomes a diversity of ideas Coach team members to maximise their potential and align them to common goals Instil a team first mentality though servant leadership, setting high standards of excellence Apply the best of Site Reliability Engineering, DevOps, CI/CD and Infrastructure as Code practices to simultaneously increase change velocity and platform stability Manage, deliver and monitor a number of key improvements to the current systems and infrastructure Architect, Design and Drive enhancements to the environment through to implementation Take ownership of team delivery of key projects Actively reports on project progress, raising risks and managing deliverables often with conflicting priorities and timescales Plans with foresight in order to meet deliverables and goals Participate in the design of information and operational support systems Install, configure, test and maintain operating systems, application software and system management tools Provide an advanced level of support to the existing environment when required Proactively ensure the highest levels of systems and infrastructure availability Identifies and proposes strategic service and system changes, enhancements and developments and liaises with appropriate third party and software vendors, users and IT teams. Responsible for ensuring monitoring performance and identifying any issues, identify possible solutions, and work with engineers to provide resolution Maintain security, backup, and redundancy strategies Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks Work with Issues Tracking System to ensure services are provided according to relevant SLA(s) Escalate risks and issues and provide frequent status reports and for management Write and maintain appropriate documentation for manual and automated processes Understand existing complex environment and be able to easily identify problem areas and undertake successful implementations to resolve and/or mitigate Assist in the delivery of the monthly patching cycle Assist with out of hours / weekend changes Key Skills/Behaviours: BS/MS degree in Computer Science, Engineering (or a related subject) or have 10+ years relevant experience in similar role and environment Have a strong technical background 7+ years\' experience in an IT or technology support role 4-5 years of experience in DevOps/SRE Pro-active behaviour that demonstrates initiative and positive work ethic Solid interpersonal skills and comfortableinteracting with stakeholders at both infrastructure and application levels Ability to manage diverse locations and employees from diverse cultures Experience of managing a range of internal and external stakeholders Preferred Skills/Behaviours Experience in benchmarking and performance analysis of parallel applications & workflows Experience with automation software (e.g., Puppet, Ansible) preferably Experience with virtualization and containerization (e.g., VMware, RHEV) preferably Experience with monitoring systems Experience with scripting (e.g., shell scripts, Perl, Ruby, Python) Systems configuration and administration: Windows and/or Linux Networking experience load balancing, network security, standard network protocols (HTTP/s, DNS, etc.) Database knowledge (Oracle, MSSQL) Strong experience in public cloud platforms (AWS and Azure) Experience with containerization (Kubernetes, Docker) Experience in monitoring and data analytics tools such as Prometheus, Grafana, Dynatrace, Open Telemetry, ELK Experience with CI/CD tooling Jenkins, GitLab, and others Experience deploying infrastructure as a code (Terraform) Ability to analyse how components of a distributed system work together using a broad range of skills and tools Pro-active behaviour that demonstrates initiative and positive work ethic Solid interpersonal skills and comfortableinteracting with stakeholders at both infrastructure and application levels Ability to manage diverse locations and employees from diverse cultures Experience of managing a range of internal and external stakeholders We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career. We maximize each employee\'s potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as: 25 days\' holiday per year 1 additional day off for your Birthday Annual wellness allowance Share Purchase Plan Medical Health Insurance Medical Subscription (preventive medical services) Dental Coverage Life insurance Pillar 3 Private Pension Meal Vouchers Flexible Benefits Bookster Volunteering Events Team Buildings At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\'s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\'s used for, and how it\'s obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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