Job Description

Role TM TES Service Assurance Job Level/ Designation M1 Function / Department Technology Location TES MAG Job Purpose Responsible for all the enterprise Assurance and partner governance Assurance of Fixed Line Services Onnet and Offnet Last miles as per committed timelines. Need to build best team to achieve all KPI parameters. TOP200 and rest of customer availability as per committed and need to work towards customer experience improvement MTTR has be within timelines to enhance customer experience. Need to execute service improvement plans for CXX improvement. Key Result Areas/Accountabilities Assurance : Need to maintain fault rate 10% for top200 & Rest of customers MTTR 4 hrs for all customers Service migration/Ipfication for CXX improvement TOP200 availability 99.5 % and rest of customer 99% Need to do strong governance with partner team for KPI deliverables Hands on experience on UBR and fibre related faults restoration Spare management cycle need to ensure hardware fault closed within MTTR Core Competencies, Knowledge, Experience 4-7 years of Telecom domain experience in field of enterprise/transmission. Positive Attitude, Strong Management skills & transmission expertise Driving Vendors, Field Team and Circle Teams for achieving KPI to achieve monthly targets Good Knowledge and understanding of Transport Network Technologies & Topologies of both Optics (DWDM, PTN, SDH) and IP (Internet protocol) / MPLS Etc. Handling change management, Material logistics & Inventory management. 100% compliance to Vodafone HSW policies and procedures. Must have technical / professional qualifications . Essential: Graduation - B.E. /B. tech and CCNA/CCNP . Desired: . work ex: 4-7 years . Experience with project management/enterprise.

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