Job Description

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Job Category Customer Success Group

Job Details

Salesforce Industries\xe2\x80\x99 goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. You\xe2\x80\x99ll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers\xe2\x80\x99 needs.
Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that\xe2\x80\x99s where you come in! You\xe2\x80\x99ll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.
Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.
Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.
Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.
You\xe2\x80\x99ll report directly to the Director/RVP of the India Development Center and have up to 10 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.

QUALIFICATIONS
-Experience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.
-Experience in agile and hybrid SDLC models including full lifecycle deployments.
- 6+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.
5+ years experience in Project Management Role. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.
3+ Years of experience implementing enterprise software packages
2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service Cloud
- Consistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.
-A good understanding of user interface design principles, with a consistent track record of creative Salesforce development
- You\'ll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stages
- You\xe2\x80\x99ll have experience working on deployment teams, ideally using Agile development techniques
- You\xe2\x80\x99ll be passionate about developing apps that are both eye-catching and intuitive
- You\xe2\x80\x99ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
- Good communication skills, equally comfortable with crafting emails as delivering a technical presentation or demo
- You\xe2\x80\x99ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
- You are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.

- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Certification Required

TECHNICAL SKILLS
- HTML5, CSS3, JavaScript and more
- AngularJS
- Java, SOAP APIs, REST (JSON, XML)
- Data modeling
- Process modeling tools
- Certifications (Admin, Developer )

PREFERRED QUALIFICATIONS

-Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Salesforce (Apex, VisualForce, Lightning)
Agile SCRUM Master Certification
- CPQ
- Salesforce Certification - Platform Developer I or more preferred
- Industry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is ideal
- Experience with the Vlocity suite of products a plus

Accommodations

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