Job Description

Do you have the ability and the willingness to serve and deliver to all our customers with a lot of passion. Can you look outside a box and see you are an important part of the complete freight forwarding chain and do you have the social skills to wo

Do you have the ability and the willingness to serve and deliver to all our customers with a lot of passion. Can you look outside a box and see you are an important part of the complete freight forwarding chain and do you have the social skills to work and communicate with a team Well, you may be the candidate, we are looking for. WHAT ARE YOU GOING TO DO Understand current levels of compliance to Operations Systems usage and enforce it by providing specific coaching and defining actions (together with the sites) to close existent gaps. Regular briefing on station process compliance to Cluster BL leaders and have them enforce actions if required Understand current levels of compliance to Station Process (including inherent policies and procedures) and enforce it by providing specific coaching and defining actions (together with the sites) to close existent gaps Provide clarification to end users in regards to Station Process and Operational Systems, answering specific queries, sharing good practices and communicating changes and new developments. Provide specific training, based on the end users need (based on global training modules). Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request. Submit and discuss CR with the BL at Cluster and Global level (and eventually with IT). Follow-up respective implementation. Identify improvement opportunities in the SP, assess changes proposed by the end users and create (or review) change request. Submit and discuss CR with the BL at Cluster and Global level. Follow-up respective implementation Responsible for UAT, help develop test scripts and provide pro-active feedback to the IT organization Create local WI - SP and System- upon approval of the CR / Exception from the Global Team or for the WI already defined as 'local' in the SP , to explain how the specific tasks are to be performed by the end user. Support the creation of global WIs, if required by the BL Global team On request, support Business Implementation / BD in regards to customer implementation, to evaluate specific process / systems requirements Establish efficient two ways communication between the BL (Cluster and Global) and the end users - sharing the processes, news, training,... with the users and highlighting to BL the issues, risks, suggestions for improvement,... from the end users WHAT ARE WE LOOKING FOR Candidate should have minimum 6 years relevant experience Ability to work on own initiative and as part of a team To be prepared to learn all aspects of team's work with desire and ability to provide cover and assistance on a regular basis. Excellent verbal, written and interpersonal communication skills. Decision making . Project Management . Numerical skills. High degree of organizational & administrative skills and ability to work on own initiative with minimum supervision. Good team player. Keen sense of responsibility, solid professional standards, excellent track record of dependability. Being strategic . Good product knowledge . Honesty and integrity. Ability to work in high paced, challenging environment Must have the ability to multitask and manage details of different processes efficiently Proactive, Focused & dedicated with exceptional analytical skills WHAT DO WE HAVE TO OFFER With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [HIDDEN TEXT]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.