Job Description

Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team in Bangalore or Hyderabad, and be part of our Service Management team. Thomson Reuters is transforming how it supports the technology Products and Platforms delivered to customers and employees.

The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.

About the role

This role will lead a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Boomi, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.

Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.

Partner with application development teams to deliver operational readiness for new applications and features.

Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.

Be a key contributor to the Service Management leadership team.

Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.

Responsible for developing, monitoring and analyzing business operational and technical key metrics.

Effectively articulate complex problems, concepts, and solutions to varied audiences.

Contribute to the strategy of the department and drive implementation of department goals that support the company\xe2\x80\x99s core values.

Lead complex initiatives such as large-scale upgrades.

Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.

Ensure documentation, processes, and procedures are updated regularly.

Act as an escalation point for staff and internal customers.

Participate in the budgeting process.

Provide coaching and mentoring to staff.

Foster a continuous learning culture and a curiosity about emerging technologies.

About You

You\xe2\x80\x99re a fit for the role if your background includes:

7+ Years of experience in software development and/or technology infrastructure and operations with 5+ years of experience in a leadership role.

Bachelor\xe2\x80\x99s degree or equivalent required; Computer Science or related technical degree preferred.

Fluent in speaking and writing English.

Proven ability to set direction and inspire team members to engage and successfully deliver on a vision.

Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.

Experience in supporting applications built on modern application architecture and cloud infrastructure. Javascript frameworks and Libraries, Boomi, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure

Proven track record of success driving projects and initiatives even with ambiguous details provided.

Strong customer service, problem solving, organizational and conflict management skills.

Strong IT Service Management and standards experience.

Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.

Proven ability to learn new technologies quickly.

A management style that is collaborative, energetic, and results oriented.

Hands-on experience with programming and scripting languages.

Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

ITIL Certification preferred.

What\'s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We\'ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf\xc3\xa9 networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we\xe2\x80\x99ve never talked about with as much pride as we should \xe2\x80\x93 we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-NP1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we\xe2\x80\x99ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world\xe2\x80\x99s most global news services \xe2\x80\x93 Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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