Job Description

Summary The Manager - Solutions Activation & Automation, based in Hyderabad, supports the Associate Director in driving operational efficiency, process standardization, and automation within the US Studio Operations - Solutions Activation team. This role manages projects, collaborates with cross-functional teams, and ensures the successful implementation of innovative solutions. Key responsibilities include identifying automation opportunities, leading change management, documenting business requirements, and overseeing user acceptance testing and post-implementation support. The position requires strong stakeholder management, agile project management skills, and experience with pharma content approval and digital asset management platforms would be a plus. Candidates should have a bachelor's degree (master's preferred), 8-10 years of relevant experience, and excellent communication skills.

Location - Hyderabad #LI Hybrid
About the Role:
We are looking for a Manager to join the Solutions Activation team and support 'Associate Director - Solutions Activation' in driving operational efficiency, process standardization, and automation initiatives within pharma marketing operations. This role will manage projects, collaborate with cross-functional teams, and ensure successful implementation of innovative solutions.
Key Responsibilities:

• Support and conduct process deep dives to identify automation opportunities and improve operational efficiency.
• Manage projects related to Gen AI / Agentic AI automation, process standardization, optimization, and adherence across workflows.
• Support and manage onboarding for accelerated/automated processes and lead change management initiatives.
• Collaborate with Acceleration and Activation Leads to implement process updates, new systems, and innovative solutions.
• Document key business requirements into clear specifications with KPIs, align with stakeholders, and support agile project management.
• Review test cases and training materials, oversee UAT, and provide Hypercare support post-implementation.
• Deliver regular and transparent project updates and assist in preparing executive-level presentations for senior leadership.
• Experience with pharma omnichannel platforms is a must (experience with pharma content approval, Digital Asset Management (DAM) is a plus).

Essential Requirements:

• Bachelor's degree in Business, Operations, or related field (Master's preferred).
• 6+ years experience in pharma marketing operations (experience process management, automation, or operational excellence is preferred).
• Familiarity with pharma content approval workflows, DAM platforms (Veeva Promomats, Aprimo, etc), and Martech platforms (Veeva, SFMC, Drupal, etc)
• Strong knowledge of agile methodologies, change management, and documentation best practices.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Pro-active in handling complex situations & problems
• Ability to work under tight deadlines and manage multiple projects simultaneously.

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Skills Desired Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

Skills Required