Job Description

Job Family Descriptor

Drive regular operations and maintenance of IT infrastructure, applications and database including delivery of infrastructure projects. Conduct annual planning for the application support team, Provide 24 x 7 Infrastructure and Application support to fulfill customer needs and requirements. Drive incident, problem, change, release, configuration, availability and capacity Management w.r.t. IT Applications and Infrastructure. Drive management of SLAs related to Service Requests, Incidents and Business Processes ( billing, mediation etc.). Gather requirement from business and assist with creation of solutions to meet operational needs. Drive and monitor the Service Help Desk System (SDP) to ease resolution. Deliver user documentation where required. Quantify and analyze the service requests and incidents raised. Liaise with the business to evaluate reduction of the no. of tickets raised. Drive creation of standard reports/formats where possible. Share periodic projects status with relevant stakeholders. Coordinate with the corporate security teams for all IT related security activities. Monitor, drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects such as SOX audits, security audits on databases and software licenses. Carry out regular antivirus and spam ware management.

Broad outline of the Role

Contributes as an individual contributor for deployment of operational and maintenance projects. Conduct root cause analysis on helpdesk service requrests, provide analytics and reports on number of tickets raised, address issues( pain points) impacting the end to end applications. Document user requirements. Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.May lead/manage small teams for small projects. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation. Able to identify problems and significantly improve, change or adapt existing methods and techniques. Education : BTech or Diploma Experience : 4-8 years with some experience in IT operations

Purpose - Broad objective of the role

DevOps Manager

This position is needed to build & evolve & manage DIGO's cloud infrastructure. Create deployment best practices. Standardize, automate the deployment flow, provisioning flow, auto scaling flow, auto zero downtime release update.As a R&D Team Member, you will partner with the product managers, designers, architects and other engineers to build and maintain products that solve real world customer problems.

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

5+ Experience in AWS DevOps

B.E/B.Tech

Other knowledge/skills

Key Responsibilities

• Design & Manage service deployment & release update for R&D team

• Design & Manage Monitoring & Alerting

• Ensure any deployment is with best practices. E.g.: secure, scalable, high available, failover, disaster recover design.

• Raise the bar on team performance. Enable feature velocity while maintaining quality by writing unit, functional, load and performance tests.

• Excel as an engineer and be a productive member of the team where leadership is a behavioral trait, not a title.

• Expert level of proficiency with AWS services E.g., EC2, Load balancer, Auto scaling Group, route53, CloudWatch, Lambda, SQS, API gateway, RDS....

• Strong experience in Serverless Application model.

• Strong experience in service deployment, CI/CD pipeline. Able to set up the flow for dev, UAT, PRODUCTION environment flow.

• Strong experience in service release update, know how to automate service update with zero downtime.

• Strong experience in Infrastructure as code. Can write template files that deploy full services in one go.

• Strong understanding in AWS best practices. secure, scalable, high available, failover, disaster recover & more

• Experience in docker & Kubernetes

• Experience in cloud database hosting and performance turning.

• Experience in access management for AWS.

• Experience in shell script for auto deployment