Job Description

Services Operations Manager

Profile: Services Operations Manager

:

Being part of an enthusiastic and dynamic team, your responsibilities include:

- Responsible for invoice receipt to pay cycle - Ensure on-time payment to vendors, inter-co across North America, EMEA and APAC regions.

- Support management in settling in new transitions, running day to day operations, including performance management, KPI reporting, SOPs and SOX controls framework, incidents and losses, process improvement and communication.

- Responsible for overseeing a 30+ FTE team-across multiple time zones.

- People Management -Ensure timely hiring, career development and Performance management

- Collaborate with GPOs/ service providers/BUs and ensure seamless operational delivery

- Manage Vendor query, Payment/disbursements processes in compliance with control policies

- Spend Forecasting for the month and Quarter.

- Provide SME input on Projects/System implementation impacting Payables.

- Coordinate with local resources and managers to improve operations, eg, reporting, quality, training, Continual improvement, SOX controls guidelines.

- Drive teams to continuous process improvement

- Support quick and effective escalation and resolution of operational issues in the process

- Maintain up-to-date key and emergency contact lists for the location

- Customer service mind-set with excellent customer service skills

- Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries

Required Knowledge/Skills:

- 2+ years P2P experience with an impressive career progression.

- Excellent knowledge of all related processes within P2P Invoicing, Purchasing, Disbursement

- Ability to work in a global, virtual and matrixed environment

- Experience of working and managing operations.

- High competency in written and verbal communication

- Good analytical and interpersonal skills

- Good understanding of Controls framework

- Presentations and Structured working method

- Formal continuous improvement training preferable (eg Six Sigma)

- Program and project management experience

- Bachelor\'s/PG degree minimum in area of accounting, finance, or general management

Success Measures:

- Work in partnership with Senior Management and ensure timely, error free operations.

- Timely and accurate execution of the PTP strategies

- Capable of connecting business performance to financial numbers

- Employee morale and development

- Internal and external customer feedback (Customers, CBS Leadership, Business Segments)

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