Manager Service Operations

Year    Mohali, Punjab, India

Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TM TES Delivery

Job Level/ Designation

Manager/ M1

Function / Department

Technology (TES)

Location

Mohali

Job Purpose

  • The position is responsible for Data Carrier/Enterprise Link Delivery Network Planning, Implementation.
  • Responsible for feasibility study, planning of equipment's with OSP work, installation of equipment, provisioning of NPLC/IPLC circuits for point to point connectivity to customer with in a defined time frame. Coordinate with circle teams and leased line providers to find out nearest POP to customers network and ensure the Txn network availability and MTTR/SLA against benchmarks.
  • Delivery of Fixed Line services as per Last mile standard TAT's.
Key Result

Areas/Accountabilities
  • Preparation the BoM plan and O&M requirement for Data Transmission equipment
  • Formulating and implementing standard operating procedure for new deployment.
  • Feasibility study for connectivity to customer. Building up of the access network and suggesting the possible options to reach the customer. Service delivery for all the Carrier /Enterprise Data Services.
  • Acceptance test and SLA delivery of the provisioned circuit
  • Plan and ensure the effective implementation wherever possible of cost saving within area of responsibility
Core Competencies,

Knowledge
  • Deep knowledge of Transmission Network
  • Basic understanding of outside plant of OFC networks and Awareness of different access network technology
  • Should be familiar with all troubleshooting & testing tools.
  • IP networks knowledge
  • Equipment panning and procurement
  • Good communication Skills.
  • Performance management using link deliver KPI and traces
Qualification/Experience

BE/BTech Electronics Engineering, Electronics &Communication Engg, Electrical Engineering, Telecommunication or equivalent technical competence. Minimum of 3-5 yrs desired experience.

Personal attributes
  • Demonstrating willingness to take on challenging situation
  • Domain knowledge of Transmission/IP
  • Should have virtuous Project and vendor management skill
  • Good team member, Proactive in approach and Balanced in handling emergencies
  • Good communication and inter-personal skills
  • Excellent troubleshooting skills and logical thinking
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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Job Detail

  • Job Id
    JD2931288
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mohali, Punjab, India
  • Education
    Not mentioned
  • Experience
    Year