Job Description

Are you looking to take off your career to gain unique experiences Passionate to contribute the digital transformation of healthcare Excited about a mix of start-up mode opportunity in a bigger enterprise The Administrative Technologies team focuses on creating platform, services, products for the 119K Caregivers (employees) and provides opportunities in Application development, Data Engineering, Service Maturity/ Quality of Service, Reporting & Analytics, 3rd Party SaaS products integrations. We are a group of passionate product managers, engineers, SREs focused on developing platform, services for transforming experience of Caregivers and enabling Caregivers to give better experience to patients. Our Team culture: Work environment, which is collaborative and driven by Learning, exploration & experimentation mindset. Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving users pain points & predictable delivery. Data driven decision making on vision & roadmap of Products. What will you be responsible for The ideal candidate will have a blend of Strong Service Engineering, DevOps, Technical skills in system and application development, deployment, administration, manage, nurture, and lead service Engineering team. Candidate should be adept at applying her/ his experience with a focus on DevOps, Service Maturity and improvement, problem solving, process improvement, best in class service delivery ensuring high availability, reliability, customer experience and building best in class Service Engineering team. Candidate should be highly collaborative and have a strong drive for high quality. Develop a robust, highly effective passionate service engineering team through effective alignment of talent, development of key personnel, and management of cross-functional centralized team assets. People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture Embody our values Practice our leadership principles. Coach - Define team objectives and outcomes Enable success across boundaries Help the team adapt and learn. Care - Attract and retain great people Know everyone\'s capabilities and aspirations Invest in the growth of others. Drives Service Engineering Principles and ensure service engineering principles adopted across portfolio. Drive development of automated solutions across the programs to enable engineering teams to meet customer/business requirements more efficiently and reliably, reviews the impact of automation across portfolios and evaluates solutions for reusability, Help foster innovation in tools and processes to make the team more effective and efficient. Build strong partnerships and work effectively with Engineering teams and Global Teams to share knowledge and be an effective advocate for internal/external partners. Shares and defines insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business. Leads in the design, implementation and overall delivery of technology and tools for Project/Programs. Provides deep business and technical expertise as required to deployed applications, infrastructure, resolve major incidents and ensures service engineering teams across the business have the technical expertise, tools, and resources to deploy applications/infra ensures service engineering teams across the business have the technical expertise, tools, and resources to respond to incidents and identify scalable solutions that prevent incident recurrence across products. Holds teams accountable for meeting availability, SLA , Delivery KPIs and customer/business requirements, keeps internal and external stakeholders and executive leaders apprised of details related to customer/business impact. Provides deep business and technical expertise as required to adopt new technologies and processes to improve service maturity across the pillars. Hire, lead, and mentor a team of service engineers, providing technical and career coaching to help them grow their skills and careers. Bring in & Drive changes to improve productivity, predictability in Service Engineering space in line with organizational aspirations & culture. Manage the relationship between engineering teams and the business up to the General Manager level, driving acceptance of Service Engineering from In design discussions, in releases, systemic changes to configurations, ensuring high availability of critical applications (e. g. redundancy, no single points of failure, etc.), and high-quality Requests for Change (RFCs). Influence senior level decision makers regarding investment priority. Demonstrate the delivery of significant business value through status reports, monthly and quarterly business reviews, newsletters, etc. Attend business reviews with stakeholders. Ability to take risks and put a structure around it and achieve the goals with focus on people, quality. Participate in LSIs and Drive Live Site Culture from Service Ops point of view What would your day look like Closely work with your team on the delivery, roadmap execution while continuously looking to evolve Service Engineering efficiencies and giving feedback for service and product maturity. Partner with Software Engineering, Product Management and Service Operations team for Quality of Service and better customer experience. Partner with Global Teams on shared goals and focus on the outcomes with a collaborative mindset. Own the End-to-End Caregiver Service/Application from Service Engineering ownership point of view and decision for Service Engineering. Continuous feedback and Coaching Team Members Who are we looking for 12-15+ years working in a Service Engineering/Product Organization. Or 4+ years managing and developing technical teams with a coaching and caring approach. Demonstrated ability to manage application portfolio, solve diverse technical problems and develop/execute remediation plans. Strong working knowledge of Azur Cloud Platform. Including strong knowledge of SQL, Azure Administration, DevOps, Deployment, Automation. Hands on experience in implementing and managing high availability, resiliency, BCDR, Monitoring and telemetry. 4-5 years Management/leadership experience Passion for developing others and being vested in their success. Passion for quality advertiser and end-user experiences Excellent oral and written communication, presentation, and analytical skills Strong negotiation and collaboration skills Knowledge of wider advertising industry and technology trends A strong technical (good understanding of Automation, scripting skills) and business background Experience partnering with global teams, client services & support, technology teams and other functions as appropriate. Ability to work through self-directed, ambiguous situations. Demonstrated skills in dealing with strong and diverse groups. Deep understanding of service and support operational excellence and best practices Ability to self-direct and work independently, with an eagerness to consistently meet and exceed commitments/objectives and take ownership of complex problems. Technical knowledge of Windows & networking and experience with large-scale application support. Strong experience in Azure, PowerShell, SQL Server, Service Maturity in Resiliency, HA, Site Reliability, Monitoring and Performance areas. BS or MS in Computer Science or equivalent Providence is proud to be an Equal Opportunity Employer. We appreciate differences related to the factors including but not limited to background, education, gender, age, generation, religious background, ability, technical skills in all our employment related opportunities.

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