Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Manager, Sales Order Management!
In this role, you will Lead the Sales Order Management function to ensure seamless revenue realization, operational excellence, and superior customer experience. Drive process reliability and enable strategic growth through robust governance and automation.
Responsibilities
Own end-to-end Sales Order operations across multiple regions, ensuring accuracy and timeliness.
Monitor and improve fulfilment KPIs such as OTIF, Fill Rate, and Billing Cycle for revenue assurance.
Collaborate with Sales & Finance to enforce discount governance and pricing compliance.
Champion automation and workflow optimization for pricing approvals, credit holds, and order checks.
Ensure audit and regulatory compliance for pricing controls and order approvals.
Resolve high-value customer escalations with speed and professionalism.
Build future-ready capabilities through team development and skill enhancement.
Qualifications we seek in you!
Minimum Qualifications
Bachelor's degree in Engineering or equivalent.
MBA strongly preferred.
Advanced proficiency in SAP SD and/or Oracle OM (pricing, rebates, promotions).
Strong analytical and reporting capabilities.
In-depth knowledge of Sales Operations and the Order-to-Cash (O2C) cycle.
Preferred Qualifications/ Skills
Skilled in conflict resolution and negotiation.
Ability to think critically and drive transformation.
Demonstrated leadership presence with strategic vision.
Exceptional stakeholder management (Sales Directors, Finance Heads).
Skilled in conflict resolution and negotiation.
Ability to think critically and drive transformation.
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required