Job Description

Manager - Safety - Voice app - Mumbai

- You will work with multiple cross-functional teams across Community operations, Legal, Marketing, Product and PR teams to define the blueprint for Safety for the app.

This will include :

- Ideating on product features

- Identifying metrics to track safety measures

- Laying out the monitoring and moderation process

- Determining tech vs. manual intervention at each stages

- Laying out the communication plan for the safety initiatives to internal and relevant external stakeholders

- Work with the product team to develop and manage product feature rollouts/improvements that advocate for safety and compliance products/processes

- Proactively evaluate safety and compliance risk using data to develop strategies and initiatives to address identified gaps and known or emerging safety related risk patterns

- Evaluate the economic and strategic costs and benefits of such initiatives

- Manage and work with different cross-functional stakeholders across proactive initiatives as well as reactive incident response

- Collaborating with external subject matter experts on relevant risk areas where needed e.g. Copyright specialists, Privacy specialists etc.

- Reporting on incident data and other information to senior managers

- Track and report incidents of safety breach and ensure quick, effective and sensitive resolution of the same.

- Build and execute proactive policy programs and creative campaigns, championing the safety cause in tandem with Marketing and PR

- Work on building and developing relationships with policy makers and regulatory bodies that have an internet safety and security focus and related industry coalitions in India along with being the voice of the platform to communicate plans, campaigns and activities that demonstrate our attention to user safety and privacy across our platforms to such stakeholders.

- You will articulate and define the moderation policy along with overseeing its implementation (either internally or through outsourced partners)

Pre-requisite Skills :

- You should have experience in trust and safety or risk identification or experience with social moderation or social safety and privacy with a strong background in program management and be able to manage multiple cross-functional projects simultaneously.

- Proactive, self-starter mentality with excellent communication skills and the ability to understand various perspectives from cross-functional teams

- Strong problem solving and analytical skills, experience in presenting data and findings to influence decisions

- Proven stakeholder management experience

- Proven cross-functional program management experience

- Fluency in multiple languages

- Outstanding verbal and written communication skills.

- Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions.

- Adept at handling sensitive information and situations with care and confidence.

- Skilled in preparing presentations, spreadsheets, and actionable data.

- This role also requires creative solutions, especially a deep understanding of abuse trends specific to Indian cultural norms and sensitivities.

- Experience with Indian laws relating to law enforcement requests for data and laws and regulations governing content on intermediary platforms

- Experience in internet technologies, understanding of cyber laws, security, privacy, content moderation, and the surrounding policy environment

What we would love you for :

- Passion to bring to the world a woman's perspective/ worldview

- Highly entrepreneurial self-starter capable of driving forward fast-moving projects.

- If you're able to deal with ambiguity and take the lead in defining frameworks where no prior examples exist

- Extreme orientation towards learning iteratively.

- Experienced in working with a globalized tech company.

- Prior experience with Python and SQL

- Experience working with law enforcement, security agencies, regulators, government, data protection authorities, financial institutions, and/or Internet industry associations