Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we\xe2\x80\x99re supporting our customers\xe2\x80\x99 financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what\xe2\x80\x99s possible \xe2\x80\x94 and we\xe2\x80\x99re proud to back each other every step of the way. When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you\xe2\x80\x99ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we\xe2\x80\x99ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong. Join #TeamAmex and let\xe2\x80\x99s lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. As a Portfolio Manager \xe2\x80\x93FS UK Collections, this role is accountable for managing a collection based in India and working on the UK and will be responsible for maximizing collections effectiveness and minimizing operational risk. Working closely with and under the guidance of the Director of Collections for EMEA, the incumbent will be results focused and will provide ongoing thought and process leadership on all collections matters. Support team in conducting agency reviews and achieve collection performance and governance metrics for the agencies assigned.
Key responsibilities will be:

• Have a hands-on approach to oversee/optimize agency performance through in-depth analysis on effectiveness of collections, key process indicators and collector level effectiveness
• Provide thought leadership, drive initiatives and grow agencies market share, maximizing returns through best-in-class collection economics
• Understand key drivers in performance, optimal settings for the key drivers, motivation behind actions/operational levers and impacts to results
• Ensure that the partner is audit ready 24 x7 and drive compliance to regulatory (FCA) and AXP requirements.
• Support Team in Conducting regular site visits and telephonic reviews of performance, governance and collection initiatives and document daily, weekly, monthly engagement actions with partners and management.
• Collaborating with agencies and internal partners for timely completion of all Global Collections Oversight reviews / Internal Audit/ TSM - 3rd party security / GSM / Technology audits and remediation of findings
• Oversee Training of partners and collectors -Engage with partners in hiring, training and developing talent
• Carry a small business owner mind-set working with a strong sense of urgency and purpose in the execution of treatment/solutions
• Partner with agencies to identify opportunities / root cause, deliver and monitor solutions to improve overall performance / governance
• Implement and maximize the usage of collection treatment tools/strategies
• Leverage best practices across the network through learning from /sharing successes among other agencies and with proprietary sites.
• Develop and maintain positive working relationships and collaborate with teams within GCA as well as other business unit\xe2\x80\x99s i.e. Risk management, GCO, Compliance, Global Supply Management in EMEA to ensure achievement of mutual goals.

Qualifications

• Self-directed and passionate about driving results with deep experience in credit / collections operations. Preferably, experienced in managing 3rd party vendors
• Strong thought leadership with proven ability to drive innovation and change
• Excellent analytical and problem-solving skills - to gain insight and take action from analyzing data
• Ability to partner, direct, and drive results with agencies
• Ability to lead, influence, and contribute at various levels of the business
• Strong verbal, written and inter-personal communication skills to maintain strong relationships within the business and with agencies
• Proven ability to successfully multitask and constantly juggle priorities.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.