Job Description

• Supervising Pre - disbursement check activities.
• Grooming and management of the team/ agencies to achieve their respective targets.
• Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities.
• Analyze the Risk trends and identify audit locations/ areas.

Based on the above & field information conduct audits/ investigations across the region (This may include travel to the location). [Candidate should be open to travel a minimum of 5 days in a month].

• To investigate and conclude occurrences of fraudulent activities across the region and reporting the findings within timelines to the senior management and provide feedback basis field learnings.
• Co-ordinating with stakeholders for end-to-end closure and mitigate the risks identified. Liaising and working closely with law enforcement agencies and the legal team for action against fraudsters which would also include reputation management.
• Vendor Management - Coordinating with RCU agencies - managing, training and follow ups for the reports.
• Identifying the training needs of all front-end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner.
• Co-ordinating mystery shopping and seeding activities on dealers, agencies and executives to minimize frauds.
• Ensuring highest levels of employee relationship, motivation & engagement to drive results with high levels of employee satisfaction.

Skills Required