Job Description

About the Role

We're looking for an entrepreneurial and results-oriented

Operations Manager - Rider Engagement

to drive deeper engagement across our rider base. In this role, you'll design and lead initiatives that increase trip frequency, boost rider satisfaction, and build long-term loyalty. You'll be instrumental in moving users from low to high engagement through personalized, data-driven lifecycle strategies that make the rider experience more seamless and rewarding.




You'll own key engagement levers such as:

Membership

: Strengthening retention and loyalty through Uber One

Premium Products

: Delivering exceptional experiences to high-value users

Multi-Category Usage

: Expanding engagement across Uber's product suite

Rider Communications

: Enhancing both in-app and out-of-app touchpoints

Your Impact in Role

Lead regional rider engagement strategies focused on frequency, and loyalty Design and execute lifecycle programs that increase trip frequency and reduce churn Partner with Product, Marketing, Ops, and Analytics to address rider pain points and enhance the overall experience Scale the Uber One Membership program across its full lifecycle-from acquisition to retention Drive adoption of premium products and multi-category services to deepen platform usage Collaborate closely with global and local teams to execute and optimize high-impact initiatives.

The Experience You'll Bring:

Bachelor's degree in a quantitative or business field (Economics, Business, Engineering, etc.); MBA preferred 3+ years of experience in Strategy, Operations, Consulting, or a related domain Proven track record in stakeholder management and cross-functional execution Strong analytical skills with proficiency in SQL, Excel/Google Sheets, and data tools Strategic mindset with strong problem-solving and operational execution capabilities Excellent communication and collaboration skills Ability to manage multiple priorities in a fast-moving environment

Preferred Qualifications

Experience in demand-side engagement, loyalty, or membership programs * Familiarity with scaling high-margin product portfolios