Job Description

Overview:
Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.

The Thermal Ceramics division designs, manufactures and installs a broad range of thermal insulation products that significantly reduce energy consumption and emissions in a variety of high temperature processing applications. Our product offering is extensive and covers application needs from Industrial to Commercial markets.

Group Key Figures: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:
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Customer Quality

• Responsible for Handling & Resolving Customer Complaints.
• Coordinate & implementation of CAPA with standardization & Horizontal deployment
• Conduct Dock Audit & Process, Audit to ensure the effectiveness of countermeasures.
• Reduce external COPQ.
• Provide the training to quality inspectors and production operative on Product ,process and customer specific requirements.
• Updating and maintaining the ISO requirements.
• Competitor sample Analysis and implement their best practises

Plant Quality

• Responsible for In-process Quality functions across plant.
• Ensure & Approve the First Part Approval & Set up Approval/Product Inspection as per Quality Assurance plan for Each Process. Ensure the adherence of SOP (procedure/system).
• To Eliminate Internal Defects through JIPM\LEAN methodology
• To reduce rejection rate & Cost of Poor Quality by TPM\Lean approach.
• Ensure Why Why analysis, Prepare the kaizen matrix, Root caused grouped and follow the CAPA with other functions.
• External Internal competitions, CUFEST, Morgan , MMTCL & External
• Change management.
• External & Internal audits. Conduct product, process & 4M audit to ensure the effectiveness of countermeasures and address the gap analysis.
• Reduce the Inspection Frequency by improving the Process control.
• Reduce the Inspection time by implementing the KAIZENs and changing the Inspection method.
• Improve the Skill Matrix of QA team by providing trainings & develop the second skill level.
• Ensure the lab Equipment Maintenance 100% availability rate – Followed Annual Maintenance Contract/Calibration & Updated History card also Ensure the critical spare list of each Equipment.
• Developed In House Calibration and Conducted Calibration for each instruments/Equipment also updated in Master list and Calibration Report Approval.
• To Prepare Monthly/Weekly Quality MIS (Rejection & Rework, COPQ, Customer Complaint, PRIMO) presentation for effective management review and decision making with respect to the QA objectives across the plant.
• To Collaborate the Global Quality team & Improve the Global Quality Improvements

Qualifications:
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Education/Qualification: BE. Mechanical Overall years of Experience: 12-15 Years Nature of Work: Customer complaints, Process Improvements, Internal rejection reduction, Supplier development.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer