Job Description

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)

The purpose of the role is to continuously drive a culture of excellence in the organization by
Designing Processes and user manuals


Updating SOPs for authorization matrices, key performance indicators and processing step changes


Conducting process conformance reviews


Eliminating non-value-add activities using lean and six sigma approaches & tools


Driving faster turnarounds, First Time Right processing


Providing assurance of process compliance and regulatory compliance


Driving process controls around errors and outliers to improve quality


Conducting Root Cause Analysis and recommending process controls


Driving strategic initiatives and quality management framework implementation



4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Conduct Process Quality Review

Conduct process audits and risk assessments for all key operations.


Develop and implement Quality Management Frameworks (QMS, ISO 9001:2025, Operational/Process Excellence Index).


Perform process reviews to eliminate non-value-added (NVA) activities, enhance customer service, and ensure first-time-right processing using FMEA, Value Stream Mapping, and Fishbone analysis.


Publish process review reports and track the implementation of recommendations.



Project Management

Oversee end-to-end continuous improvement projects, ensuring timely execution and measurable outcomes.


Collaborate with cross-functional teams to ensure seamless execution.



RCA for Non-Conformances

Conduct RCA for customer complaints, process failures, and deviations from Standard Operating Procedures (SOPs).


Implement corrective and preventive measures based on RCA findings.


Develop a knowledge repository to document recurring issues and resolutions for future reference.



Design & Process Documentation

Develop, maintain, and update process documentation and SOPs & RCSA's


Ensure compliance with established processes and conduct periodic reviews & audits to assess adherence.


Conduct periodic Risk Control Self-Assessment (RCSA) frameworks.


Conduct regular training and awareness sessions to ensure adherence to documented procedures



Education Qualification

Graduate Engineer


PGDM / MBA



Min Experience (Years)

4-5 (Graduate Engineer)


3-4 (PGDM / MBA)



Preferred Certifications

Lean Six Sigma (Green Belt)


Project Management Professional (PMP)


ISO 9001 Lead Auditor


Certification in Business Process Management (BPM)



Specific familiarity with Tools

Familiarity with Business Process Management (BPM) tools like Tableau / Power BI, Celonis, Excel (Advanced with Macros & VBA), ARIS, Microsoft Visio etc.




Minimum Experience Level


3 - 5 years
Job Qualifications


02 degree