Job Description

As a manager - you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team.
Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics.
Own a key part of user experience for one or more of marketplace participants- our entrepreneurs, their customers, or our suppliers.
Participate in building strategy as an advocate for better user experience from the vantage point the programs you own.
Influence product development choices using data and insights which originate from in-depth knowledge of your program.
Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes.
Manage internal and external stakeholders to ensure success of the programs you own
The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

Skills Required