Job Description

To Manage PCC/Front Office/ Admin effectively and ensure adequate training is given Manpower planning, budgeting, roster, scheduling/allocating manpower Effective resource utilization Implement and maintain NABH and JCI quality standards and Sops and ensure departmental indicators areupdated Coordinating with each department for smooth functioning of hospital Plan, Direct, Supervise and Coordinate hospital functional operations and activities Compile Statistical and Patients Satisfaction Reports, analyze and summarize these reports and state possiblecorrective action wherever indicated in endeavors to improve and customize hospital services Liaise with support functions for smooth workflow To co-ordinate with the management in organizing and conducting patient welfare programs, Cancer rose-day,Cancer Survivors Day etc To inspect wards, ensuring hygiene and patient comfort To conduct departmental meetings once a week for better team spirit & enhancement of patient comfort Reporting & handling incidents & complaints regularly To send details of concession and financial assistance given to patients from HCG foundation to accountsdepartment Grievance handling, documenting complaints, action taken and follow up Oversee day to day operation of IP and ward and ensuring quality care is provided Monitor patient flow and streamline the process flow of various units Planning efficient utilization of resources-based costing Set KRA for PCC/ Front Office/ Admin and review their performance appraisal Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to theorganizational goal and work processes and manage effective operations GENERAL COMPETENCIES Quality and Safety consciousness Commitment & Initiative Adherence to work ethics, dependability Interpersonal relations & Empathetic attitude Computer Skills & Knowledge People Management & Leadership

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