Manager Operations
Job Description
: Job Responsibilities : The role is responsible for resolving Channel Partner Q/ R/ C\'s on Dealer- Partner Helpdesk CRM L3 , L4 Level by ensuring closure through Escalation Matrix & SLA\'s across Functions & Hierarchy. The role is responsible to execute the acquisition strategy and ensuring the right programs are running at the ground level. Role also involves resolving of BOC Escalations through Jio Central Portal and to monitor quality of Case Closures , re-routing of In-Correct Tickets , Close Looping & Feedback with Sales Channel and publishing MIS & Dashboards for the stakeholders. Skills & Competencies : Operational management Root cause analysis, Analytical Skills, Change Management, Performance Monitoring, Platform Knowledge, Problem Management
Monster
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Job Detail
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Job IdJD3011141
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear