Manager Operations

Year    Kolkata, West Bengal, India

Job Description


Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The Opportunity:

Impact on the Business/Function

  • Responsible for managing performance and deliveries of funds/client sign offs to valuation teams
  • Contribution towards sustainable savings in relation to Process Efficiencies
  • Supporting each global product on a regional basis by function or market.
  • To plan for standardization of Transaction Management processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
  • The role holder is expected to spend at least 80% of the time on core operations.
Customers / Stakeholders
  • Supporting Fund Services \xe2\x80\x93 Transaction Management, covering Europe or APAC for multiple clients
  • Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
  • Adhere to defined process KPIs and PLAs.
  • Proactively identify and improve on service delivery
  • Engagement with Business partners to understand and work on improving customer satisfaction
Leadership & Teamwork
  • Responsible for increasing the team\xe2\x80\x99s productivity and efficiency through various process improvement initiatives.
  • Individual will require to demonstrate people management capability and lead a team of 6-8 individual.
  • Actively develop talent in the team
  • Demonstration of HSS six principles in day to day work
Operational Effectiveness & Control
  • Single Process - Significant complexity/risk and responsibility due to multiple types of activities and client/jurisdiction level variances.
  • Compliance & CCO based on Grade complexity of funds/activity managed by role is decided by GSD line management based on experience and performance.
  • Continually assess the risks inherent in department processes and procedures.
  • High level variation and specific manual processes required by Product/System/Client/jurisdiction/ client
  • To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective
  • Be adherent to the audit standards of the group and compliant to all the policies and procedures
  • Driving awareness within team of any new policy, procedures or code that needs adherence
  • Regularly review operational effectiveness, control adequacy and procedures
  • Timely and accurate publishing of MI/Reports
  • Nil breaches in all group and risk policy. Audit, BRCM and Compliance reviews rated as \'satisfactory\'.
  • Ensure completion of all mandatory training on time.
What you\xe2\x80\x99ll do:
  • High and increasing awareness required across single or multiple products / single or multiple regions / single or multiple jurisdiction due to following: (FATCA / Dodd Frank / Volker / AIFMD / UCITS / DPA)
  • The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators/senior administrators to achieve target KPIs.
  • The role will demand a daily balance of delivering an excellent client service within the standard Investment Operations model of promoting continuous improvement of the relevant processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies
  • The major challenge for this role is to continuously manage deliveries within the specified time limit with minimum or no Errors
  • Regular liaison with business partners
  • Product Range / functions would include Transaction Management.
  • Involvement in processing and technical aspects of the business
  • Responsible functionally across multiple jurisdictions (where applicable) serviced out of HSSO Kol
  • Increasing complexity. Turnover 20%, 3- 6 month lead time to achieve threshold competency for new hires.
  • Manage transformation and growth.
Given the criticality of the process, this role requires the job holder to adhere to process and FIM guidelines to ensure NIL impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts.
  • Financial Loss
  • Regulatory Impact
  • Reputational Damage
  • Audit Findings / FIM Breach
  • Increased Operational Risk
  • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
  • Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply.
  • This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
Requirements

What you will need to succeed in the role:
  • Bachelor\xe2\x80\x99s degree in Commerce or qualifications to accounting/finance industry or relevant experience.
  • Detailed understanding single sub-process, control points, end to end process risk.
  • Excellent knowledge in accounting principles and fundamentals of Accounting.
  • Excellent knowledge of ICON/ Markit EDM/ Geneva/ MF as an strategic platforms/ accounting system
  • Excellent knowledge in Transaction Management with clear understanding of the E2E Fund Accounting Model.
  • Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and reconciliations.
  • Ability to speak and understand English
  • 3-5 years of relevant Funds administration experience.
  • Excellent Team Management skills with ability to handle personnel issues and strong team bonding.
  • Efficient Time Management and ability to multi task work and priorities to meet defined deadlines
  • Proactive in implementing and driving solutions.
  • Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
  • Should have demonstrated behavior in line with HSBC values throughout
  • Strong working knowledge on MS Office
  • Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
  • Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
What additional skills will be good to have?
  • Additional qualifications related to financial industry will be given preference
  • Knowledge of Derivatives Instruments
  • Earlier experience in custody / brokerage / funds services / depository industry.
  • Detailed understanding of end to end product and process, multiple market and regulations pertaining to the fund services industry.
  • Working knowledge of Bloomberg / Reuters, other reconciliation and accounting applications used across industry
  • Life cycle of NAV process
You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

HSBC

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Job Detail

  • Job Id
    JD3144249
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kolkata, West Bengal, India
  • Education
    Not mentioned
  • Experience
    Year