Job Description

Position

Manager - Operations

Incumbent

Department

Axis CET

Function

PMO

Reporting to

Chief Manager - Axis CET

Band

4

Location

Operations center - Gurgaon

Team size (D/I)

Approx 4-5

JOB SUMMARY

• Managing end-to-end MIS and Reporting for Axis bank, fulfilling data requirement needs of the banks various teams and other internal depts. to achieve and drive KPI\'s
• Work closely with Channel Partner for Internal, RBI & IRDA audit requirements/queries and ensure compliance
• Management of Ongoing and upcoming projects related to Axis Bank and handling internal coordination, process set-ups and reporting set-ups.
• Coordination and collaboration with relevant departments and channel partner to ensure implementation and execution of key identified initiatives
• Driving various process and operational excellence Projects and Initiatives for ease of business and enhancing business quality measures for channel partner

KEY RESPONSIBILITIES:

• Creating and rolling out monthly Operations and performance dashboard for Axis Bank to the management and channel partner highlighting various data cuts& improvement areas.
• Driving various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner
• Creating and preparing various presentations to be shared with senior management and channel partner as and when required as per the scheduled dates.
• Liaison with Channel Partners for Internal, RBI & IRDAI audits, Process and Compliance Adherence & Automation
• Building Relationship & people capabilities to ensure a skilled team is in place to drive the operational excellence agenda of the organisation
• Delivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvement
• Enhancing existing/Creating new reports by writing logics and BRD\'s/CR\'s basis channel partner requirements and coordination with IT for end-to-end closure post UAT sign-off
• Setting up and Initiating new data sets/requirements/IT extracts asked by the channel partner on various parameters
• Enabling and supporting distribution with various data sets, reports and dashboards requiring creation or enhancement of new or existing reports
• Working closely with internal departments on reports automation agenda
• Fulfilling channel partner requirements raised by internal audit team by closely liaisoning with them
• Resolution of other department queries and closure with timelines along with Resolution to Business partner query.
• Strengthen structure around compliance with respect to New business processing and customer transaction

Measures of Success

• 100% Timely & Accurate Delivery of Reports and Dashboards to pertinent customers
• Accurate reconciliation of business data / reports
• Reports creation (BRD/logics) and testing/UAT/Sanity (coordination with IT/BPMA)
• Bank related MIS/Reporting ask fulfillment
• Various enhancement requested on existing reports by bank/internal stake holders
• User friendly customization of analytical report.
• Smooth transitioning of reports to BPMA
• Number of Initiatives deployed to bring in process improvements
• Drive various fulfillment related projects
• Rolling out new guidelines for distribution adherence
• Effective alignment across departments with minimal escalations
• Feedback from channel Partner

Key Relationships (Internal /External)

AXIS Bank

Key competencies/skills required

• Strong communication & analytical skills
• Solution centric approach
• Good tracking & follow up skills with multiple departments

Desired qualification and experience :

• A Graduate/MBA
• Experience of 8-12 years plus in operations or customer services in a financial services industry

Knowledge and skills required:

• Good communication & analytical skills
• Strong data skills and solution centric approach
• Quality certifications in Lean and six sigma
• Customer centric approach
• Process documentation and systems approach
• Computer skills in using databases and office management software including spreadsheets/presentation skills
• Team management and strong relationship skills

Max Life Insurance