Job Description

The Manager - Operation Excellence is a pivotal role focused on executing Business Head's strategic vision through robust coordination, structured follow-ups, and high-quality operational oversight. This role will act as a bridge between Leadership team and the vertical heads, ensuring alignment, timely execution, and governance of critical workstreams. The incumbent will also assist Business Head directly by providing decision-enabling inputs, strategic dashboards, and by driving the rhythm of business.
This position requires operational maturity, agility, and a deep commitment to confidentiality, precision, and results.
KEY RESPONSIBILITIES:
1. Strategic Operations & Coordination
? Act as the operational anchor for Business Head & leadership team's directives across departments.
? Support Business Head in transforming strategic plans into actionable, measurable work streams for business excellence.
? Serve as the point-of-coordination between leadership and the vertical heads, ensuring seamless data and decision flow.
? Track execution of key priorities and ensure timely closures.
2. Performance Monitoring & Operational Excellence
? Ensure monthly MIS is received, analyzed, and synthesized into Review Dashboard periodically.
? Track, evaluate, and monitor performance across all business verticals -- sales, operations, marketing, service, and support.
? Develop and manage Performance Dashboards and Business Review Trackers for analysis.
? Identify gaps and improvement opportunities in business operations and recommend corrective actions.
? Drive a culture of performance accountability and continuous improvement across the organization.
? Design and maintain WIP (Work-in-Progress) tracker for leadership, especially the top 15 priorities.
3. Execution Excellence
? Structure leadership-level initiatives into milestones and drive accountability with functional leaders.
? Drive improvement projects and internal audits initiated by leadership team.
? Handle sensitive data and strategic initiatives with discretion and professionalism.
? SOP driven initiatives for business excellence.
4.Data Management & Reporting
o Maintain and update daily, weekly, and monthly MIS reports for Sales, Production,
Dispatch, and Inventory.
o Generate business intelligence reports and dashboards for management review.
o Track sales orders, quotations, pipeline, and conversions from leads to deals.
5. ERP & CRM Operations
o Manage and update entries in ERP systems (e.g., window production orders, delivery
schedules).
o Coordinate with sales, production, and accounts teams for data synchronization.
6.Production & Dispatch Coordination
o Monitor production timelines vs. actuals.
o Monitor dispatch plans and logistics for deliveries.
7.Inventory Monitoring
o Track stock of uPVC profiles, Hardware, Reinforcements, Accessories, and Glass.
o Raise alerts on low-stock or overstock situations.
8.Cost & Performance Analysis
o Analyze job costs per project/site.
o Generate profitability and efficiency reports.
9.Compliance & Documentation
o Ensure all project and customer documentation is digitally archived.
o Maintain customer master data, price lists, and tax information.
Required Skills:
? Proficiency in Advanced Excel (VLOOKUP, Pivot Tables, Macros, etc.)
? Working knowledge of ERP/CRM tools (e.g., Tally Prime, SAP, or custom ERP)
? Strong analytical and problem-solving skills
? Knowledge of uPVC window production processes is a plus
? Good communication and coordination skills
? Time management and attention to detail
? Proficiency in Advanced Excel (VLOOKUP, Pivot Tables, Macros, etc.)
? Working knowledge of ERP/CRM tools (e.g., Tally Prime, SAP, or custom ERP)
? Strong analytical and problem-solving skills
? Knowledge of uPVC window production processes is a plus
? Good communication and coordination skills
? Time management and attention to detail

Skills Required