Job Description

About Info Edge

InfoEdge\'s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU

Jeevansathi is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things.

Designation/Title

Associate Senior Executive / Senior Executive / Associate Assistant Manager

Required Educational Qualifications

Any Graduate

Desired Experience

2-4 years

Job Objective

The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match (marriage) for themselves or their loved ones. The objective of this role is to assist them on an end-to-end basis via calls and e-mails. The role will require a person to build a strong relationship with the client and understanding with his/her client and provide best servicing experience.

• Onboarding of Premium members and help them in setting up their profile
• Understanding the client\'s requirements for a \xe2\x80\x9cJeevansathi\xe2\x80\x9d and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)
• Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings
• Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report
• Handling escalation of the clients
• Achieving process SLAs and MIS report generation
• Ensuring adherence to the defined process and accuracy levels on transactions

Required Skills

• Excellent verbal and written communication skills
• Aptitude for fostering positive relationship building
• Client handling skills
• Customer Focus
• Attention to detail
• Knowledge of Indian matrimonial norms
• Flexibility with rotational offs and rotational shifts

Desired Skills

• 2 year - 4 years of prior working experience in handling premium customers/large accounts within voice/inbound processes
• Fluent in communicating in regional language like Marathi, Bengali, Punjabi etc
• Good with MS office to capture and understand customer feedback real time
• Multi-Tasking (E-mails & Tools) and coordinating with different teams

Why Join Us

This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

To learn more about Info Edge visit

Info Edge