Job Description

Oversee day-to-day operations of Member Service Centres (MSCs) across assigned regions or branches. Ensure smooth functioning of all branch activities, including customer service, account handling, loan processing, and cash transactions. Monitor and guide MSC staff performance, ensuring compliance with company policies and service standards. Prepare and review daily, weekly, and monthly operational reports from branches and take necessary corrective actions. Ensure timely member onboarding, account opening, and verification processes are followed as per norms. Supervise and ensure the accurate maintenance of registers Coordinate audits and ensure internal checks are properly implemented and complied with. Act as the liaison between MSC branches and the Head Office for operational instructions, updates, and escalations. Provide training and guidance to MSC staff on policies, software usage, customer handling, and documentation. Track and control operational risks, escalate issues where required, and ensure resolution of customer grievances. Monitor cash flow and ensure proper reconciliation and deposit procedures are followed. Ensure timely submission of branch MIS reports, incentive calculations, and employee attendance records. Coordinate with HR for staff requirements, leave management, and branch discipline issues. Participate in monthly review meetings and provide feedback on branch performance and improvement areas.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person