Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager - MDM Platform Management - Workspace One/EUC platform
We are looking for a candidate with relevant years of specialized experience in End-User Computing, Windows troubleshooting, application packaging, and hands-on expertise with Windows MDM solutions such as Intune, AirWatch (Workspace ONE), or similar platforms.
Responsibilities

• In-depth Knowledge of VMware Workspace one UEM Platform for Windows 11 Design, Implementation, Management, and Troubleshooting
• Application Packaging and scripting Certified: Modern Desktop Administrator with in-depth knowledge of the Windows 11 platform
• Passion for delivering excellent remote troubleshooting & experience, managing thousands of endpoints using automation, PowerShell & scripts
• Should have ability to lead, manage, and support a team effectively, ensuring alignment with project goals, timely delivery, and collaborative performance
• Stakeholder management with good communication
• Comfortable leveraging Generative AI for faster issue resolution and agent development (preferred).
• Good understanding of End-User Computing (EUC) vulnerability assessment and management
• Proficient with Windows diagnostic tools, event logging, Wireshark, and related utilities.
• Basic understanding of network infrastructure including VPN, proxies, and connectivity components.
• Experienced in software packaging and troubleshooting MSI/MSIX installations.
• Capable of configuring automated system deployments using MDT, SmartDeploy, and similar tools.
• Hands-on experience in application deployment and management via MDM platforms such as AirWatch and Intune.
• Proficient in handling multi-user incidents, conducting root cause analysis (RCCA), and driving reduction of recurring endpoint issues.
• In-depth experience in Windows 11 lifecycle management.
• Experience with Jamf, macOS, and Chromebook support is a strong advantage.
• Strong track record in handling customer calls, meetings, escalations, and delivering support for 24/7 IT operations under pressure.
• Excellent communication skills, both verbal and written.

Qualifications we seek in you!
Minimum Qualifications

• Bachelor's degree or certification from an accredited institution in technology with relevant years of experience or equivalent technologies.
• Technical certification (MS Azure fundamentals) will be added benefit

Preferred certifications

• WS1 Certification (VCP) will be added benefit
• Excellent communication skills and strong customer service skills

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required