Job Description

With a startup spirit and 115,000+curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Manager- IT Asset Management. Responsibilities: . Manage IT Asset lifecycle. Strong exposure in IT Asset Life Cycle, IT Asset phases. . Work Closely with: . IT Tower leads (Networks, Servers, EUC, Others) for their respective IT Inventories. . IT Tower SMEs for management of IT Inventory Catalogue. (New Item addition and Old Item Deletion (Item Code Creation etc.) . Customs team to adhere to customs regulatory requirements related to IT Assets and Accessories. (Purchase, Movements and Disposal). . Fixed Asset team for Capital Assets report outs in terms of Qty., their valuation. 100% Physical verifications activity. . IT sourcing team to Track deliveries. . IT Projects /Logistics team during new site setup, Site Closure, Migrations for planning IT Asset Movements/Procurements etc. . IT Stores team across sites to ensure IT Assets are stored and managed properly. . Oracle Inventory team for new site creation and other issues related to IT Inventory module working, enhancement etc. . IT Compliance team to adhere to any compliance requirements related to IT Assets and Inventory. . Support in Capacity planning for fast moving IT Assets and Accessories to ensure end user requests are addressed timely. . Regular Reviews with team to take stock of availability and proactive planning to avoid ageing of tickets. . Optimum Utilization of IT Assets (Proactive IUT planning to address operational requirement) . Productivity drives to recover un-used assets from floor through Floor Walks/Tracking Ramp Downs. Moving Un-utilized inventory > 90 Days to common stock. . Approve/reject request on Oracle Purchasing system. . Front end Internal, customer and external audits queries related to Inventory and Assets management. . Manage tower requests for Movements (IUT%27s) Receive/analyze/Plan/Follow up%27s/Execute. . Timely disposal of End of Life Asserts as per the e-waste policy guidelines. . Manage Donation Requests. . IT Asset Inventory Report Outs. (Desktops/Laptops/Printers) (Server Equipment) (Network Equipment) regularly . IT Inventory Dashboards (Monthly)-Tower wise/Ageing/Value/Un-utilized assets. . SOP preparation/reviews/updating related to all above areas. . Responsible for management of team managing day to day IT Stores operations including: . Ticket queue monitoring in ServiceNow. . End User Email/Call Handling effectively . Meet/Greet/Manage walk in users. . Asset issuance/Receive from the users and timely update in ServiceNow (HAM). . Manage individual incidents and requests according to defined SLAs aim for 100% adherence to RITM & INC Best Practice guidelines. . Ageing of tickets and SRs in IT Stores Queues. . End User Escalations. . Quality of Assets being handover over to End users. . IT Asset issuance to New Joiners on Day 1. . Aim for 100% customer satisfaction and client focus, create a performance culture throughout the team. . IT Asset Readiness (Imaging etc.) in coordination with Onsite team . Faulty IT asset repairs in coordination with Insite and OEM/Partners. . Service Now and HAM Pro working experience with exposure to . Maintenance of all hardware asset details within Service Now . Maintenance of integrated hardware asset details within service now. . Handling of queries relating to hardware asset details. . Ensure assets are accounted for (including those assets that are unassigned) and components are accurately reflected in Service Now . Support the Hardware Asset Team Manager in all aspects of service delivery. . Should be positive attitude and team player. . Good knowledge on Asset Dispatch process. Qualifications we seek in you! Minimum Qualifications . Graduate with relevant years of Experience in IT Inventory and Asset Management. . ITIL Certification would be added advantage. . Should have worked in large organization in similar roles. . Knowledge of working on Tools like Oracle Financials. Service Now, HAM Pro, Workday . Well versed with STPI and SEZ Site Procedures. Preferred Qualifications . Good Communication Skills and service attitude. . Strong Documentation. (E-Mails, MS Office) for leadership reporting. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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