Job Description

Job Family Descriptor . Working on proactive & reactive complaints/cases raised by L1 /L2 teams. . Troubleshoot equipment (servers) and service failures for HP/DELL/Virtualization platform RHEV/KVM/VMWARE . Follow up with vendor for software bugs and equipment faults/failures. . Own & drive Planned maintenance for the responsible Mobility Platform during changes/new service deployment. . Manage new initiatives/opportunities that may involve coordination between different cross functional teams like Engineering, L2, Vendors, etc. . To enable the capabilities to deliver on our SLA commitment and help the on-boarding of major accounts (for growth and retention). . Investigation & providing temporary/permanent fix/solution of add-hoc scenarios wherever applicable. . Provide clear and concise reasoning/RFO wherever applicable. . Vulnerability assessment & implementing fix or coordinating with associated team for applying fix & ensure platform availability during /after such major activities by CFT. Broad outline of the Role Purpose - Broad objective of the role Experienced senior Network core engineer is needed within 3rd level support group on STP and DRA for Voice and Packet Core services. Candidates will have proven expertise in managing a network environment across numerous geographical locations. Candidate should be experienced in advanced network deployment and support in a multi-vendor environment. Extremely strong logical skills and the ability to manage many faults and/or deployments at the same time are critical. Strong accountability, analytical, process, organizational and communication skills are a must in this role. Unix /Linux knowledge. Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Performing Monthly Health check for the platform, . Extracting & publishing monthly reports for the equipment. . Validating MOP and accuracy for production changes. . Communicating efficiently with cross functional teams. . Provide internal trainings. . Work very closely with engineering teams. . Document all relevant processes and procedures. . Carry out ATP prior to any software upgrades. . Performing Software Upgrades of the Mobility platforms. . Knowledge of Unix/linux shell scripting. . Contributions on the Automation for ease of service assurance. . Ensuring quick & full support during on-call responsibility. . 24 X7 availability on rotation within team. Technical Competencies Knowledge / Skills Communication Skills

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