Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you\'ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you\'ll be part of a global workforce that embraces the differences among us. And here, we\'ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can\'t wait to hear about YOU. Major | Key Accountabilities New Customer - Calling from a list of accounts (cold calling) that have not been tapped so far, based on the information provided by the Commercial team. Offering Iron Mountain services and converting them into leads and finally to customers. Updating Systems - Keeping the SFDC and other systems updated with regards to all interactions as per defined processes. Reporting - Providing reports to the management as and when required by the process or requested by the user as per standard procedure. Measures Timely completion of call-cycle measured through telecalling data Number of new leads generated and. Number of new customers signed up Overall NPS scores Authority | Decision Making Decision to make calls to Prospects Decision to escalate a case as required Decision to sign new customers as per standard procedure Challenges Closing cycle between starting from creating a lead to customer (should not be 90 days) Cube volume target from new logo customers Improvement of NPS score including C-SAT and CES scores. Improved Internal Customer Satisfaction Category: Sales Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT]. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0053954

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