Job Description

The Role Responsibilities Service Responsible for managing assigned Private Banking processes at GBS IN Hub. Ensure all TATs are met, as per agreed SLA with respective countries. Ensure 100% accuracy in all assigned Private Banking Processes. Explore the possibility of automation of various processes resulting in TAT reduction and improved accuracy. To have cordial engagement with all internal and external stakeholders. Ensure customer portfolio is correctly updated in assigned PVB Process systems through proper data uploads / inputs. Ensure that the team achieves acceptable Voice of Business Partner / My Voice score. Ensure timely query handling and all queries are comprehensively analysed to fix issues. Risk To ensure all required controls and procedures are adhered in all processes. Ensure satisfactory audit rating in both internal and external reviews. Ensure all outstanding entries are reviewed and acted appropriately within agreed timelines. Perform review of process notes / department operating instructions on roll-out of process change or on a pre-agreed periodicity, as appropriate. Understand various Risk Management tools in the unit / function and ensure adherence to the same. Ensure BCP capability is developed for all critical processes in the unit. People Ensure that the team members are properly engaged through regular interactions. Ensure that the Performance Objectives are properly defined to all reportees. Ensure constructive performance review and feedback mechanism is followed. Develop proper training tools within the unit to ensure staffs are trained across various processes. Others Deliver cost save initiatives. Support migration of Private Banking related processes to GBS IN. Co-ordinate and integrate various activities across Private Banking functions. Regulatory and Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank\'s Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment]. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association. Our Ideal Candidate Any UG or PG Role Specific Technical Competencies Reasonable communication Typewriting skill, Basic computer knowledge Multitasking skills, Eager to learn Eye for accuracy About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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