Job Description

: Job summary We are looking for an Supply Chain Manager (L5) for the Relay Operations Center (ROC) Reactive Scheduling (RS) team that is in the forefront of solving real time Volume related additions or cancellations in the middle mi

: Job summary We are looking for an Supply Chain Manager (L5) for the Relay Operations Center (ROC) Reactive Scheduling (RS) team that is in the forefront of solving real time Volume related additions or cancellations in the middle mile transportation network for Amazon North America (NA), identifying patterns of disruptions and working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions. A Manager II, Supply Chain in RS team is expected to execute operations and manage programs. Operations responsibilities include but not limited to: 1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions 2. Shift Management - Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team 3. People Management - Be comfortable leading large teams of 30+ associates and 2+ L4 people managers, track 1:1s with associates, monitor coaching programs, manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors 4. Communicate standard work changes and drive compliance 5. Execute vision and goals for RS team 6. Work across stakeholders both upstream and downstream (RS stakeholders in NA, IXD and FC teams, Carrier teams, Equipment, IB Sked, MMPT, Audit teams) to influence and execute goals defined 7. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved 8. Determines corrective actions internally and externally Program management responsibilities include but not limited to: 1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them 2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders 3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed Basic Qualifications : Bachelor's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field 5+ years of applicable professional experience Demonstrated experience of managing large teams to drive operational rigor Strong analytical, technical, organizational and interpersonal skills Demonstrated ability to adapt to a rapidly changing environment and execute many complex tasks simultaneously Preferred Qualifications : MBA or advanced degree in Engineering, Operations, Supply Chain, Logistics or related field Demonstrated experience using data to drive root cause elimination and process improvement A six sigma green/black belt A self-starter who loves data and who enjoys spotting the trends in it!