Job Description

About the role

Manager - Legal and Compliance Solutions

Location: Hyderabad, India #LI-Hybrid

About the Role:

Our Legal and Compliance Solutions team is looking for Manager to support Functional delivery and management of centralized Local Admin activities for business users, Compliance professionals and Novartis stakeholders. Role is responsible for various process management and quality management activities of Novartis wide activities, processes, and programs as it relates to the responsibilities of the Ethics & Compliance department.

Key Responsibilities:

1.Functional management of process for Centralized Compliance system support service. Define, track, achieve and report/ present the designated important metrics for various stakeholders of the service
2.Ensure high-quality work by implementing quality measures and maintaining quality assurance for all the work across the service. Assign and manage workload for the delivery team and ensure that the team is effectively delivering on the tasks as per target KPIs
3.Resolving and finding solutions to complex issues or cases. Management of governance, operational data, operational proficiency through various KPIs
4.Provide domain expertise, support and consultation. Collaborate with the global stakeholders across NOCCs to support and ensure coordination of activities to deliver according to expectations
5.Accountable for operational execution of work in team. Facilitate process enhancements/ Continuous Improvements. Provide update on the delivery progress to the Clients, leadership and other stakeholders
6.Drive discussions with the Development, Business & IT Teams to enable effective issue resolution and removal of impediments. Ensure consistently high level of client satisfaction through effective management of Client demand and execution of client-specific solutions

Role Requirements

Essential Requirements:

• 8+ years of experience in business operations and service management support environment
• MBA, MCA or equivalent
• Experience in a high-volume or critical production service environment
• Good communication skills
• Experience of Pharmaceutical industry and operations of compliance management systems

Desirable Requirements:

• Experience in a high-volume or critical production service environment
• ITSM/ ITIL preferred
• Regulated systems/ compliance accreditations or certifications preferred

Why Novartis? Our purpose is to reimagine medicine to improve and extend people\'s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You\'ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams\' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Functional Area

Legal & Intellectual Property & Compliance

Division

Operations

Business Unit

Global Business Solutions

Employment Type

Regular

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Novartis