Job Description

Role Responsibilities

• Understanding the product and perform CST based on the control standards.
• Maintenance of updated POI and Checklist.
• Execute CST within the TAT to meet the SLA.
• Update and maintain results in M7 within the specified timeline.
• Identify and report all control monitor exceptions.
• Ensure required action plan is in place for identified exceptions.
• Work closely with Product Risk team to operationalize ORTF.
• Work effectively with GPS Operations teams on Risk related matters.
• Provide / Participate in trainings, RCA, Risk related forums / discussions and Service Review meetings.
• Manage audit requirements.
• Ensure KPI score card parameters are achieved including HR service promise.
• Monitor customer satisfaction by analysing KPI metrics.
• Implement action plans for improvements where deviations are noticed.
• Identifies opportunities to further leverage service qualities.
• Uses insights to pro-actively improve the risk related information.
• Effective Stakeholder Management.
• Perform and Manage Risk related activities in GPS.
• Prepare and maintain Risk related reports and Packs as per agreed schedule.
• Effective management of the team to make sure that the team is updated on the policies procedure requirements and the CST execution.
• Support on all M7 system related issues and to co-ordinate with M7 technology team to resolve the identified issues.
• Work with the respective product / regional Risk Managers to monitor trends and developments, anticipating changes in regulatory, legislative and internal requirements.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

• Able to communicate effectively at all levels, build credibility quickly and work in a fast paced, dynamic matrix environment with challenges.
• Strong Analytical and presentation skills.
• Complete knowledge on EORP system.
• Experience in a similar role is preferred.
• Understanding of the basics of Risk framework.
• Advance knowledge and hands on experience on MS excel package.
• Quick to Learn and Adapt.
• Active team player with ability to multi-task.
• Able to build strong, sustainable relationships within the unit, Group and Country Stakeholders.
• Implements effective control processes and tools.
• Monitors control breakdowns and ensures escalation / remedial action taken.
• Completes all reports in line with accounting and control guidelines.
• Is proactive in recommending updates of process to improve controls and system processes.
• Provides advice and guidance on selected areas to key stakeholders within confined guidelines.
• Influences management to take more effective decisions.
• Manages a team of individuals including recruiting, motivating staff, coaching employees through effective engagement to deliver agreed goals.
• Provides clarity to team on what excellence means for their roles.
• Strong individual engagement with team members.
• Successfully develops talented individuals.

Role Specific Technical Competencies

• Analytical, Communication and Presentation Skills
• EORP system
• MS Excel
• Stakeholder Management
• Ability to multi-task

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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