Job Description

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EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world\xe2\x80\x99s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity, and respect. Headquartered in New York, our team is over 48,000 strong, with more than 50 offices spanning six continents.

EXL Analytics provides data-driven, action-oriented solutions to business problems through cutting edge analytics techniques and technologies mixed with a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients\xe2\x80\x99 decision making and embed analytics more deeply into their business processes.

For more information, visit www.exlservice.com .

Role & Responsibilities Overview:

• Main responsibility is to Cleanse Salesforce data for support of reporting. This role will work with the Enterprise data team. Currently there are some issues with the Salesforce data which has to be resolved before it can be consumed for reporting. The role does not involve building any reports / dashboards but providing support on Salesforce data side to enable the BI team to build impactful reports.
• Ensuring optimal performance of Salesforce systems and products
• Upgrading and configuring Salesforce systems for optimized integration with the data and reporting layer / tool
• Client Stakeholder Management: Interaction with US client-side Analytics teams as well as EXL internal teams in India to build out dashboards, solutions, KPIs, etc. Work with onshore and offshore team to flexibly and consultatively resolve Salesforce data related issues.
• Requirements Gathering: Collaborate with business users to understand their data visualization needs, elicit requirements, challenges, and translate them into actionable solutions. Have a consultative approach
• Data Understanding: Understanding the data, highlighting the challenges, data cleansing, data transformation, data preprocessing
• Documentation: Document data sources, data transformations, visualization designs, and best practices to facilitate knowledge sharing and maintainability
• Collaboration: Work closely with cross-functional teams including data engineers, data scientists, and business analysts to ensure alignment of data visualization solutions with broader data strategy

• 4 + years of relevant experience as a Salesforce Admin
• Graduate/Postgraduate from a reputed college/university preferably in Computer Science, Information Technology, Economics, Business, or Mathematics
• SQL experience is highly preferred
• Specialized industry experience in Insurance segment is highly preferred
• Excellent interpersonal skills and ability to find solutions quickly
• Able to work in fast pace continuously evolving environment and ready to take up uphill challenges
• Experience in working in dual shore engagements
• Outstanding verbal communication skills
• Experience in other relevant data fields and other visualization tools is a plus
• Experience with CRM Analytics (Salesforce) is a plus

• EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond.

EXL Service