Manager, Global Analytics
Year MH, IN, India
Job Description
We are seeking a detail-oriented and analytical Data Quality Analyst to join our team. This role is work from office role and you are responsible for Level 1 triage and batch quality updates, ensuring data accuracy and operational efficiency. The ideal candidate will have experience in data research, quality control, and reporting, with a strong ability to work with structured processes and tools.
Key Responsibilities:
L1 Triage (SFDC Cases):
+ Intake and categorize cases based on geography, vertical, revenue, hierarchy, and Tier-2 classification.+ Perform first-pass fixes in staging environments when permitted.
+ Route cases to the on-shore queue with supporting evidence when necessary.
L1 Batch Quality Updates:
+ Receive and analyze error files (diffs/exception reports).+ Research account discrepancies using trusted sources (e.g., D&B, open internet).
+ Provide corrected batch update files in CSV format with fields including:
- Proposed Correction
- Source
- Confidence
- Evidence URL
- Reason Code
Weekly Operations Reporting:
+ Track and report on volume, SLA adherence, correction acceptance rates, rework percentages, defect types, and SOP compliance.
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Job Detail
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Job IdJD4937189
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear