Job Description

Responsibilities:

Ensure a smooth and pleasant guest experience Monitor guest satisfaction and handle complaints or feedback professionally Ensure timely and quality service during peak hours Supervise FOH operations and assist with the same as required Ensure kitchen operations are efficiently running Monitor cleanliness and hygiene in cafe related sections: dining, kitchen, bathrooms, staff zones, and outdoor spaces Coordinate and support scheduled cleaning routines (daily, weekly, monthly) Ensure service and kitchen storage is organised Ensure all team members follow their respective SOP Maintain optimal stock levels for all departments (kitchen, bar, store) Handle procurement, vendor coordination, order verification, and quality control Track wastage, unused ingredients, update and manage stock inventories regularly Organize stock areas and ensure data accuracy in inventory systems Ensure teams update inventory as per standard timelines Manage daily billing across cafe, bar, and store operations Handle cash transactions, tip distribution, and maintain financial records Update sales and expenses in coordination with the accountant Manage vendor invoicing and ensure timely payments Oversee staff co-ordination and management Document onboarding and offboarding of staff members Ensure staff compliance with legal requirements Coordinate event logistics including partners, vendors, and musicians Organize seating, special menus, and sound systems for events Ensure event communication via social media and guest experience are seamless Share daily cafe updates via WhatsApp and social media Troubleshoot or coordinate with technicians and service providers if there's any issues in equipment or systems Notify management of any conflicts, maintenance issues, damages, or urgent matters
Work type: Break Shift

Work Timings: 8:30am to 3pm and 5:30 to 11pm

Benefits: Accommodation and Food Provided

Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Food provided
Work Location: In person

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