Job Description

Responsibilities & Key Deliverables

Devising strategies for Channel Reengineering to build sustainable dealership models. Enhance dealership viability and profitability through frugal set-ups, low cost CI and appropriate location representation. Strategising a system to monitor dealer performance, measure dealer satisfaction levels that can guide corrective course of action and serve as a reporting mechanism for dealer management. Developing alternative channel options strategy for Personal Channel. Develop sustainable partnerships with dealers by envisioning and deploying robust systems and processes and assessing impact of dealer selection methods for effective engagement and retention of channel partners to achieve alignment with the Mahindra objectives. Create contemporary and futuristic dealership designs to enhance Mahindra brand image. Ensure amicable closure of dealerships, so as to minimise legal cases. Support legal team for any dealer related legal issues

Preferred Industries

Advertising/Mrktg

Education Qualification

MBA; MBA in Finance and Marketing

General Experience

10-12 years with exposure to field, primary and secondary network strategy and expansion

Critical Experience

Mandatory exposure to field, primary and secondary network strategy and expansion

System Generated Core Skills

Business Development

Change Management

Communication Skills

Corporate Sales Planning

Sales Planning

Credit Management

Customer Satisfaction

Service Orientation

Customer Sensitivity

Customer Relationship Management (CRM)

Capability Building

Designing Customer Experience

Financial Management

Understanding Customer Needs

Interpersonal Skills

Market Acumen

Industry Analysis

Regulatory Compliance

Market Intelligence

Market Research

Product Knowledge & Application

Working Capital Management

Manpower Management

Channel Strategy Development

Process Reengineering

Model Development

Planning for Dealership Profitability

System Design

Dealer Performance Management

Action Planning

Reporting

Dealer Management

Process Management

Channel Partner Relations

Dealer Selection

Strategic Planning

Process Knowledge - Manufacturing

Brand Value Proposition

Brand Building

Issue Management

Legal Compliance

Channel Development

Branding

Brand Positioning

System Generated Secondary Skills

Mahindra & Mahindra